Subprocessors
Last updated: April 2026
What is a Subprocessor?
In order to provide dx0, HappySoup Ltd engages certain third-party providers ("Subprocessors") to process limited customer data on our behalf. A Subprocessor is any third party we engage to help us operate, support, and improve our services.
Staying Informed
If you would like to be notified when we add or change Subprocessors, contact us at help@happysoup.io with the subject line "Subscribe to Subprocessor Notifications." We will provide advance notice before any new Subprocessor begins processing customer data.
Subprocessor List
Infrastructure & Hosting
These Subprocessors host and run the dx0 application and its supporting services.
Subprocessor | Purpose | Data Processed | Location |
Render Inc. | Application hosting — frontend, backend, and background workers | Customer metadata, account data | EU |
MongoDB Atlas (MongoDB, Inc.) | Database hosting and persistent storage | Customer metadata, analysis history, account data | EU |
Amazon Web Services (AWS) | Object storage (S3) | Customer metadata, uploaded files | EU |
AI Processing
These Subprocessors provide large language model (LLM) capabilities used to generate metadata analysis, security assessments, and explanations within dx0. Salesforce metadata (such as XML configuration and Apex source code) is transmitted to these providers to fulfil these functions.
Information about how we use OpenAI can be found on our Security Page.
Monitoring & Reliability
These Subprocessors help us maintain service reliability, monitor performance, and investigate errors.
Subprocessor | Purpose | Data Processed | Location |
Better Stack, Inc. (Betterstack) | Log management, uptime monitoring, and alerting | Technical logs, IP addresses, error data | USA / EU |
Customer Support & Communication
These Subprocessors support our customer-facing communication and documentation.
Subprocessor | Purpose | Data Processed | Location |
Intercom, Inc. | Customer support, in-app messaging, and help center | Name, email, account data, support conversations | USA / EU |
Notion Labs, Inc. | Internal knowledge base and customer-facing documentation | Customer account and support-related data | USA |
International Data Transfers
Several of our Subprocessors are based in the United States. All transfers of personal data outside the European Economic Area (EEA) are governed by appropriate safeguards, including Standard Contractual Clauses (SCCs) as approved by the European Commission.
Questions
If you have any questions about our Subprocessors or data processing practices, please contact us at help@happysoup.io