If part of your order is missing, don't worry — in most cases the missing items are still in transit or in a separate package. Here's how to track them down.

First, check your tracking information to confirm whether the missing item is still in transit. Because Earthaus products ship from different fulfillment centers, a single order often arrives as multiple packages with separate tracking numbers, sometimes on different days. Check your email for multiple tracking updates before assuming something is missing.

If tracking shows the item was delivered, review the Proof of Delivery — details there may help identify where the package was left.

Sometimes packages are delivered to a neighboring address by mistake. If you feel comfortable doing so, we encourage you to check with neighbors.

If you're unable to locate the package, contact us. If tracking shows the item as delivered but you haven't received it, we can consider a replacement request within 1 week of the delivery date.

Email support@earthausplaster.com or text 1-800-917-2414 with your order number and details about the missing items.