FAQ

All the answers to the Questions that are most Frequently Asked.

Jeroen Guldemond avatar Priscila Antunes avatar Brian Elout avatar +1
54 articles in this collection
Written by Jeroen Guldemond, Priscila Antunes, Brian Elout and 1 other

Technical and Organizational Measures

Jeroen Guldemond avatar
Written by Jeroen Guldemond
Updated this week

Can I get a demo?

Would you like to see a demonstration of our tool? That's possible!
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Rate limits for invitation emails

Learn about rate limits and why they're important.
Caroline Vermeulen avatar
Written by Caroline Vermeulen
Updated over a week ago

What time standard does Easy LMS use?

We use UTC - read on to find out more.
Caroline Vermeulen avatar
Written by Caroline Vermeulen
Updated over a week ago

Feedback on CSV user imports

When you add users to an Exam or an Academy group using a CSV file, you can see feedback on the success (or not) of the import.
Caroline Vermeulen avatar
Written by Caroline Vermeulen
Updated over a week ago

Event Owl

Need a quiz for an event? We have a special plan for that!
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Custom CSS

With Corporate and Enterprise Owl plans, it's possible to edit the CSS of your learning content.
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Number of attempts per user

This article explains how you can set up the maximum number of attempts per user and how you can grant extra attempts after a test.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Can I change the name of a participant?

You might have accidentally misspelled a participant's name or received incorrect information.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How can I see the results of all my tests and courses, and of specific users in the platform?

In the Analyze section in your dashboard, you can view and filter all the activities completed by a specific user
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How many users can take my test simultaneously?

Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Creating a QR code for your online test

It's very easy to create a QR code with the link of your test, making it easier for your users to access it from their mobiles.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Image sizes

This article gives you a list of all images sizes for quizzes and exams.
Jeroen Guldemond avatar
Written by Jeroen Guldemond
Updated over a week ago

How to make your images look good on your tests

Sometimes you add a picture and it gets cut off. I'll teach you a simple technique to fix this problem and display your images perfectly!
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Security and privacy

This article describes some of the techniques and procedures that we have in place.
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

How to attribute negative points to questions

You may want to give a penalty for incorrect answers in your tests. Here's how you can set that up
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

How can I add a hyperlink to a question?

It's possible to direct your participants to a specific web page by including a hyperlink in a question.
Caroline Vermeulen avatar
Written by Caroline Vermeulen
Updated over a week ago

What is the required quality of the internet connection for my test to run smoothly?

Are you wondering how well the internet connection should be when you are running your online test? Check out this article:
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Is this tool free (forever)?

Yes, it is. Or, it can be ...
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Where can I find the invoices of my subscription?

It's possible to see (and download) your invoices directly from your account. Check out how.
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

How can I change my invoice email address?

Keep reading to find out how.
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Can I delete my account?

Actually, if you have a free Tiny Owl account, that's not really necessary. Keep reading to learn more
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Can I have true or false questions in my test?

Yes, you can! And it's very simple, actually. Keep reading to find out how
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Sending the test result to a participant

With Exams and Assessments it is possible to send an email with the results to the participant
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How to use fill in the blanks questions in your tests

Follow these simple instructions to be able to add fill in the blanks questions to your Exam or Quiz
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Uploading images in our tool

Using images in your online test will make it more appealing, raise the attention-level and increase the involvement of your participants.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How can I contact you?

If you have any questions, or remarks, if you need some support, or if you 're just eager to talk to us about anything else... Feel free!
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How can I see the results of my test?

Want to collect leads, see reports, and view the results of your test takers? That's possible with all our paid subscription plans!
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Can I add images to my content?

It's possible to add pictures to your questions, answers, Course slides and much more.
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Is there a way to have my clients pay to access my content?

Some of our clients want to make their Exams and Courses available only to people who have paid to access them.
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago

Can I resend an invitation?

An invitation email contains a unique link, name and password for every person that you choose to invite. Can you resend it?
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Is the tool fully responsive?

Can the tool be used on mobile phones and any other devices?
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Can I change the text in the interface of my test?

You want to change a standard text, and you can't find the option to do so in the dashboard of your account? Here's the solution for that!
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Sharing your test on Facebook

There are two ways to post your quiz on your Facebook page.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Can this tool be used offline?

Sometimes you may want to take your tests offline. Is that possible with our tool?
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Is there an app for this tool?

We don't have an app for our system, it's all cloud-based.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How do I add mandatory or optional checkboxes to the login page?

You might want your users to agree with your Terms and conditions or ask them if they want to sign up for your newsletter.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Can I have a white labeled test?

If you would like to have any information about our company removed from the interface of your tests, read on!
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How can I print my test?

Although our tool is set up to function merely as an online tool, there might be a situation where you would like your test on paper.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Giving access only to a specific group of users

In some situations you might want to restrict the access to a test to a specific list of users. We understand! This is how you do it.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

What does the number of content accesses per month mean?

In our pricing page there is a number of content accesses per month. What does it mean and what if it's exceeded?
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Where can I find my test?

Have you created a test before, and now that you want to go back to it it's nowhere to be found? Don't panic, it's in your account...
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Embedding your test on your website

Would you like to integrate your test into your own website? In this article we'll show you how.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How can I set the login requirements for my test?

Asking your users to leave some personal information will help you identify them in the statistics, and is crucial for generating leads.
Caroline Vermeulen avatar
Written by Caroline Vermeulen
Updated over a week ago

How to change a Quiz into an Exam

This is how you can transfer a Quiz to the Exam section. Just in case you realized that you actually prefer the functionality of an Exam.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Which question types are available?

The most popular question type for tests is the Multiple Choice Question. However, you might want some variation with other types as well.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Amazon hosting, privacy and EU rules explained

Do you have questions about our hosting solution and whether we comply with EU privacy rules? This article explains it all.
Jeroen Guldemond avatar
Written by Jeroen Guldemond
Updated over a week ago

Changing the language of your dashboard

This is how to change the language of your account dashboard.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Using HTML tags to style the text in your test

Even when there are no styling buttons displayed for a text field there is a way to style your questions and other text in your test.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Which languages are available for my tests?

There is an expanding list of languages available for you to choose from for your player interface.
Caroline Vermeulen avatar
Written by Caroline Vermeulen
Updated over a week ago

Adding mathematical symbols to your questions

Do you want to add symbols to your questions and answers? You can! Please find all the available options for that in this article.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Changing the font type of your test

It's possible to change the default font type used for the text in your tests. It requires customizing CSS. Here's how that's done.
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

Can a question have multiple correct answers?

And how does the scoring work for those questions?
Brian Elout avatar
Written by Brian Elout
Updated over a week ago

How can I change my credit card information?

It's not possible (yet) to change your credit card details directly from your account, but we can help you with that!
Priscila Antunes avatar
Written by Priscila Antunes
Updated over a week ago