Are you having difficulties with importing questions to your exam?

The most common reason why uploads fail is that the CSV is not in a UTF-8 format. You can set your Excel to save CSV files as UTF-8 in the following way:

  1. Go to Save as and select the dropdown menu Extra and select Weboptions
  2. The go to "Encoding" tab and set it to UNICODE UTF-8

Please note that Excel on MAC cannot save in UTF-8. A simple workaround is uploading the file to Google Docs and then download it as a CSV file. It will then automatically have a UTF-8 encoding.


If you have any questions about this matter, or anything else regarding the use of our tool, please feel free to contact us.

You can send us a message using the chat feature on our website, or you can send us an email via


Or you can check out the information in our Help Center:

Did this answer your question?