ATA Carnet Instructions
Carnet users must have their carnets validated both when arriving and departing.
Bring Carnet and items to Public Office located in Terminal 5. Proceed to the Check In counter and the airline agents will direct you where to go or will call a Border Force officer depending if your goods will be checked in or hand carried in cabin.
Terminal 5 Customs/Border Force is on Level 3 behind Zone F. Use the red phone there to reach an officer.
For assistance, you may call the Border Force Customer Service at Terminal 3: +44 020 8910 3719
Call the MIB team (Merchandise in Baggage) for information at 020 3014 5731.
UK Custom office in London Heathrow, Hounslow
Address: Custom House, Nettleton Road, TW6 2LA London Heathrow, HOUNSLOW
Phone: +44 (0)203 014 5600 / 5601
Airport Information
Code: LHR-T5
Name: London Heathrow Airport - Terminal 5
City: London
Country: United Kingdom
Customs Information
Location: Bring Carnet and items to Public Office located in Terminal 5. Proceed to the Check In counter and the airline agents will direct you where to go or will call a Border Force officer depending if your goods will be checked in or hand carried in cabin. Terminal 5 Customs/Border Force is on Level 3 behind Zone F. Use the red phone there to reach an officer.
Hours of Operation: 24/7 but 10pm - 6am only has a skeleton crew so there might be a little delay.
Phone: +44 (0)203 014 5600 / 5601
Airport Contact
Website: http://www.heathrow.com, Telephone Information Service
0844 335 1801 (within UK*)
If you use a textphone please call: 0844 571 7410
+44 20 7360 1250 (outside UK)
*Calls cost 7p p