Carnet users must have their carnets validated both when arriving and departing.

Call to make an appointment with the CBP Phoenix Customs Cargo Office:

(602) 914-1400

Business hours: 8:30a.m. - 4:30p.m. MST, Mon – Fri.

Walk-ins: 3002 E. Old Tower Road, Suite 400, Phoenix, AZ 85034

For assistance outside the days/hours above, call (602) 392-4440 ext. 4

CBP Office, PHX Sky Harbor Airport (7a.m. - 7p.m. MST, Daily)

Ask for the Supervisor who will help you get a Customs Officer.

Once you have an appointment, usually you’ll meet the Customs Officer in

Terminal 4, Level 3 with the hand-carried or checked baggage Carnet items.

Wait for the Customs Officer in the Waiting Area next to Airport Information by

Dunkin Donuts. See map above.

Note: The Customs Officer may ask you to meet at Level 2 by the Check-in

Counters depending on the amount of baggage.

Do not go to the Global Entry Enrollment Center.