Bring Carnet and items to the Customs GST Refund Counter at the Departure Hall Carnet users must have their carnets validated both when arriving and departing.

Departure from Airport:

1) Bring Carnet and items to the Customs GST Refund Counter at the Departure Hall Public Area on Level 2.

2) Terminal 4 - Customs GST Refund Counter is in front of Row 3 and beside the Money Changer.

Note:

If you are planning to check-in your items, please approach the GST Refund Counter located before immigration for the endorsement of the carnet (Departure @ Level 2). Please present the items and the permit to our officers two hours before flight time.

If you are planning to hand-carry your items, please approach the GST Refund Counter located after immigration for the endorsement of the carnet (Transit Area @ Level 2).

Customs Service: (65) 6214 0201 or (65) 6214 0206

Hours of operation: 24/7