Customer Portal Integration allows customers to manage their subscriptions directly from their Shopify customer account.
This feature enables customers to pause, skip, or manage their active subscriptions without merchant assistance.
The Customer Portal is displayed within the Shopify customer account area and is accessible after customer login.
Why It Matters
Customer Portal Integration supports operational efficiency by reducing subscription-related support requests.
It gives customers direct control over their subscriptions, improving transparency and account management accuracy.
Key benefits include:
Reduced manual subscription changes by merchants
Improved customer self-service experience
Centralized subscription management within the customer account
How to Integrate the Customer Portal
Step 1: Open the Theme Editor
Navigate to Online Store from the Shopify admin
Click Edit on the live theme
Step 2: Select Customer Account Template
Open the page selector at the top of the theme editor
Select Checkout and Customers account
Step 3: Add Easy Subscription to Customer Accounts
In the left panel, expand the Apps section
Locate Easy Subscription at the list
Click Add to accounts
Step 4: Save the Customer Account Menu
The customer account page opens in the editor
From the left-side menu, click Save
The Customer Account Menu page opens
Enter the label as required
Click Save to confirm
Customer Access Requirements
Customers must log in to their Shopify customer account to access the Customer Portal. All subscription management actions are available only after successful login.
Important Notes
The Customer Portal requires New Shopify Customer Accounts
If the store is using Legacy Customer Accounts, an upgrade is required
For assistance with upgrading customer accounts, contact support@easysubscription.io
Best Practices
Confirm the store is using New Shopify Customer Accounts before integration
Test the Customer Portal using a test customer account .
Inform customers to log in to manage subscriptions efficiently