Introduction
Product Swapping allows merchants to enable alternative product selection within an active subscription.
This feature supports operational continuity when a subscribed product is unavailable and provides flexibility for customers to change products after order placement.
Why It Matters
Product Swapping reduces subscription cancellations caused by stock unavailability.
It also improves customer experience by allowing controlled product changes within an existing subscription contract.
How to Use Product Swapping
Enable Product Swapping in a Subscription Plan
Go to the Shopify Admin dashboard.
Open the Easy Subscription app.
Create a new Subscription Plan or edit an existing one.
Complete the standard subscription setup steps.
Locate the Products for swapping option on the right panel.
Select the products that can be used for swapping.
Click Save to apply the configuration.
Customer Product Swapping After Order Placement
The customer must place the subscription order first.
A reference ID is generated after the order is placed.
The customer logs in to the Customer Portal using the reference ID.
The customer selects an available swapping product based on the configured options.
The subscription updates with the selected product.
Merchant-Initiated Product Swap
Merchants can guide customers to swap products if the subscribed item is out of stock.
Only products configured in the Product Swapping section are available for selection.
Best Practice
Always configure multiple swapping products to avoid service disruption.
Ensure swapping products are operationally equivalent in pricing and fulfillment.
Review stock availability regularly to minimize forced swaps.
Clearly communicate swapping availability on the product page.
Notes
Product swapping is available only after an order is placed.
Customers must log in to the portal to perform a product swap.
Swapping is limited to products preconfigured in the subscription plan.
For assistance or clarification, contact support at support@easysubscription.io.