Introduction
The Frequency Update feature allows merchants to manage delivery intervals for active subscriptions through the Customer Portal.
This feature supports updates to delivery frequency such as daily, weekly, monthly, or yearly based on business requirements.
Why It Matters
Managing delivery frequency helps maintain operational consistency and customer satisfaction.
It ensures that subscription deliveries align with predefined schedules and merchant policies.
How to Manage Frequency Update
Step 1: Access the Easy Subscription App
Log in to the Shopify Admin portal
Navigate to Apps
Open the Easy Subscription app
Step 2: Open Feature Settings
In the Easy Subscription dashboard, click Features
Select Customer Portal
Step 3: Enable Frequency Update
Locate Subscription Frequency Update
Click to enable the feature
Choose one of the following options:
Always – Allows customers to update frequency at any time
Specific – Allows frequency updates only on selected dates
Step 4: Save Configuration
Review the selected option
Click Save to apply changes
Best Practice
Use Specific frequency updates when delivery schedules must align with inventory or fulfillment cycles
Review frequency settings regularly to ensure consistency with subscription
plans
For assistance or clarification, contact support at support@easysubscription.io.