Introduction
The Reschedule Next Order feature allows customers to adjust the date of their upcoming subscription order.
This helps customers manage deliveries according to their needs directly from the Customer Portal.
Why It Matters
Allowing customers to reschedule their next order reduces support requests related to delivery timing.
It also improves subscription management by giving customers more control over their active subscriptions.
How to Manage Reschedule Next Order
Enable the Feature in Shopify Admin
Log in to the Shopify Admin portal.
Open the Easy Subscription app.
Click Features.
Select Customer Portal.
Locate Reschedule Next Order.
Click to activate the option.
Click Save to apply the changes.
Access From Customer Portal
Once enabled, customers can access the Reschedule Next Order option directly from the Customer Portal.
Customers can select a new date for their upcoming subscription order based on their preference.
Best Practice
Enable this feature for active subscription products to reduce delivery-related support tickets.
Review customer feedback regularly to ensure the rescheduling experience remains clear and accessible.
Note: For assistance or clarification, contact support at support@easysubscription.io.