Introduction
The Manage Products feature allows subscribers to add or remove products directly from the Customer Portal.
This feature reduces manual support requests by enabling subscribers to manage their subscribed products independently.
Why It Matters
Providing subscribers with control over their products improves operational efficiency.
Merchants can reduce support involvement while maintaining accurate and up-to-date subscription configurations.
How to Enable and Use Manage Products
Step 1: Access the Shopify Admin
Log in to the Shopify Admin portal.
Navigate to Apps.
Select the Easy Subscriptions app.
Step 2: Open Feature Settings
Within Easy Subscriptions, click Features.
Locate and select Customer Portal.
Step 3: Enable Manage Products
In the Customer Portal settings, find Manage Products.
Activate the Manage Products option.
Save the changes.
Step 4: Subscriber Access
Once enabled, the option becomes available in the Customer Portal.
Subscribers can:
Add products to their active subscription
Remove products from their subscription
All changes are applied directly without merchant intervention.
Best Practice
Enable this feature only for products suitable for self-management.
Review Customer Portal permissions regularly to ensure accurate subscription control.
Inform subscribers about available self-service options to reduce support inquiries.
Note: For assistance or clarification, contact support at support@easysubscription.io.