Introduction
Notifications are used to automatically send system-generated messages to merchants and customers. These notifications provide updates about subscription events, billing actions, and product availability.
They support operational visibility and ensure timely communication for subscription-related activities.
Why It Matters
Notifications help merchants monitor subscription activity without manual tracking.
They also keep customers informed about changes to their subscriptions, billing attempts, and product status, reducing confusion and support requests.
Notification Types
The Notifications section supports the following events and services:
Customer Notifications
New Subscription Notification
Sent to customers when a new subscription is created.Subscription Status Change
Sent to customers when the subscription status changes.Skip Subscription Billing
Sent when a recurring order is skipped.Successfully Swapped
Sent when a recurring order is successfully swapped.Product Swapped by Customer
Sent when a customer swaps a product in their recurring order.Payment Reminder
Sent automatically before an upcoming subscription payment is due.Subscription Skipped
Sent when a customer skips a subscription order.Subscription Paused
Sent after a subscription is paused.Subscription Resumed
Sent after a subscription is resumed.Subscription Canceled
Sent after a subscription is canceled.Billing Attempt Failure
Sent when a billing attempt fails.Swapping Reminder
Sent to remind customers to swap products before the next order date.Auto Product Price Sync
Sent after a subscription product price is updated.Auto Cancel Reminder
Sent when the last order of a subscription is completed.Resume Series Subscription
Sent when an order-based series subscription ends, inviting the customer to repeat the series.Customer Product Out of Stock
Sent when a subscription product is out of stock and continuous selling is disabled.Subscription Order Attempt Invoice
Sent when a subscription order is placed.
Admin Notifications
Product Out of Stock
Sent to the admin when a subscription product goes out of stock.Billing Attempt Failure Notification
Sent to the admin when a billing attempt fails for a customer subscription contract.
How to Manage Notifications
Step 1: Access the App
Log in to the Shopify admin portal.
Open the Easy Subscriptions app.
Step 2: Open Notification Settings
Navigate to the Notifications section within the app.
Step 3: Enable Required Notifications
Review the list of available notifications.
Enable the notifications required for your operations.
Step 4: Save Changes
Click the Save button to apply the selected notification settings.
Best Practice
Enable only notifications that are operationally relevant to avoid unnecessary alerts.
Review notification settings periodically as subscription workflows change.
Note:
For assistance or clarification, contact support at support@easysubscription.io.