Introduction
The Change Quantity of Product feature allows merchants to update the quantity of a product in an active subscription order after the order has been placed. This action is managed from the merchant’s Shopify admin and applies to future subscription orders.
This feature supports order adjustments requested by customers or required for operational reasons.
Why It Matters
Updating product quantity ensures subscription orders remain accurate and aligned with customer needs. It helps merchants manage changes without canceling or recreating subscriptions, reducing manual effort and order disruption.
How to Use / Manage
Step 1: Access Subscriptions
Log in to the Shopify admin portal.
Open the Easy Subscription App.
Click Subscription to view all active subscriptions.
Step 2: Select the Subscription Order
Select the subscription order you want to update.
The subscription order detail page will open.
Step 3: Edit Product Quantity
Locate the product within the order.
Click the three-dot menu next to the product.
Select Edit Product.
Update the product quantity as required.
Click Save to apply the changes.
Best Practice
Review the updated quantity and pricing before saving.
Confirm the change with the customer if the update was customer-initiated.
For assistance or clarification, contact support at support@easysubscription.io