Introduction
The Custom Email Domain feature allows a merchant to send application-generated emails using a branded email domain instead of the default sender address. This ensures that outgoing communication aligns with the merchant’s domain identity.
This feature supports operational consistency and improves email deliverability management.
Why It Matters
Using a custom domain for email communication provides the following benefits:
Maintains brand consistency across customer communications
Supports domain-level email authentication
Improves trust and recognition in customer inboxes
Enables control over SMTP configuration
Proper configuration ensures reliable email delivery and reduces the risk of messages being marked as spam.
How to Use / Manage
Step 1: Access the Application
Log in to the Shopify Admin dashboard
Open the Trusty & Review app
Step 2: Open Settings
Click on Settings
Select Custom Email Domain
Step 3: Configure Domain Details
Enter the required SMTP configuration details, including:
SMTP Server
Port Number
Username
Password
Sender Email Address
Ensure all information matches the configuration provided by your email hosting provider.
Step 4: Enable or Disable the Custom Domain
Use the toggle option to enable or disable sending emails from your custom domain
Save the configuration after making changes
Best Practice
Verify SMTP credentials before saving
Confirm that domain authentication records (SPF, DKIM, DMARC) are properly configured
Test email delivery after activation
Monitor email performance to ensure consistent delivery
For assistance or clarification, contact support at support@easysubscription.io.