Introduction
The Review Request Sequence allows merchants to automatically send review request emails to customers after purchase. Emails are triggered based on a defined timeline.
This feature helps merchants manage customer review collection without manual intervention. Once configured, the process runs automatically according to the selected schedule.
Why It Matters
Customer reviews support product credibility and informed purchasing decisions. A structured email sequence ensures review requests are sent at the appropriate time after order fulfillment.
Automating this process:
Reduces manual effort
Ensures consistent follow-up
Improves review collection rates
Maintains communication timing accuracy
How to Use Review Request Sequence
Step 1: Access the Application
Log in to the Shopify Admin dashboard
Navigate to Trusty & Review App
Click on Review Widget
Step 2: Open Email Sequence Settings
Select Email Sequence Timeline
Review the current schedule configuration
Step 3: Configure the Timeline
Define the number of days after order completion to send the email
Adjust intervals between follow-up emails if applicable
Save the updated timeline settings
Emails will automatically deploy based on the defined schedule.
Step 4: Customize the Email Template
Access the email template editor within the sequence settings
Update subject line and email content as required
Maintain clear and professional messaging
Save changes before exiting
All scheduled emails will use the updated template.
Best Practice
Set the first review request after confirmed product delivery
Avoid sending multiple reminders within short intervals
Review email content periodically for clarity and accuracy
Monitor performance using Review Request History
For assistance or clarification, contact support at support@easysubscription.io.