If you no longer wish to use your EasyRx account, you can request to have your account and associated data permanently deleted. This guide will walk you through the simple process.
Step-by-Step Instructions
To Request Account Deletion:
Open the EasyRx app and ensure you're logged into your account
Navigate to your Profile
Look for the profile icon (in the bottom navigation)
Tap to open your profile page
Access Login & Security Settings
In your profile, find and tap on "Login & Security"
This section contains your account management options
Find the Account Deletion Option
Scroll down to locate the "Delete your account" option
This will be clearly labeled and easy to find
Confirm Your Request
Follow the prompts to confirm you want to delete your account
You may need to verify your identity for security purposes
Read any final warnings about data that will be permanently lost
What Happens After You Request Deletion?
Confirmation: You'll receive confirmation that your deletion request has been received
14-Day Grace Period: Your account will be scheduled for deletion, but you have 14 days to change your mind
Reactivation Option: You can log back into your account anytime within these 14 days to cancel the deletion and reactivate your account
Final Deletion: After 14 days, your account will be permanently deleted and cannot be recovered
Data Retention: Some data may be retained for legitimate purposes such as:
Legal and regulatory compliance (HIPAA requirements)
Security and fraud prevention
Business record-keeping as required by healthcare regulations
Important Notes
HIPAA Compliance: As a healthcare application, some of your medical information may need to be retained according to healthcare regulations, even after account deletion.
Prescription Records: Some prescription-related data may need to be maintained for legal and safety reasons as required by pharmacy regulations.
Immediate Effect: Once confirmed, you will immediately lose access to your account, though complete data removal from all systems may take additional time.
Need Help?
If you encounter any issues with the account deletion process or have questions about what data will be retained, please contact our support team.
We're here to help ensure your privacy rights are protected while maintaining compliance with healthcare regulations.