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FAQ - English
Everything you need to know to have the best experience on Eatwith
+3
103 articles in this collection
Written by
Julie,
Camille Rumani,
Ester Giacomoni
and 3 others
Developments of the coronavirus (COVID-19)
Written by
Ester Giacomoni
Updated over a week ago
Hygiene and Safety Helpful Ressources
Written by
Julie
Updated over a week ago
ABOUT US
What is Eatwith?
Exceptional culinary experiences worldwide
Written by
Julie
Updated over a week ago
In which countries is Eatwith available?
Eatwith is currently available in more than 130 countries
Written by
Julie
Updated over a week ago
How do I create an account?
Creating an account is totally free, whether you’re looking to dine or host!
Written by
Julie
Updated over a week ago
Why do I need to create an account with personal information to book an event?
Your profile allows hosts and fellow guests to learn a little bit more about you.
Written by
Victoria
Updated over a week ago
ACCOUNT SETTINGS
How do I change my password?
Written by
Julie
Updated over a week ago
Which currencies are supported?
Written by
Victoria
Updated over a week ago
How do I change my email address?
Written by
Julie
Updated over a week ago
I have 2 accounts. Can I merge them?
Written by
Julie
Updated over a week ago
How do I change the language and currency on the site?
Written by
Victoria
Updated over a week ago
How can I delete my account?
Written by
Julie
Updated over a week ago
GETTING STARTED
How can I trust my host?
Written by
Julie
Updated over a week ago
What happens if I get sick after attending a food experience?
Written by
Julie
Updated over a week ago
How do I know that the host is a good chef?
Written by
Julie
Updated over a week ago
How do I leave a review?
Written by
Julie
Updated over a week ago
Review guidelines & policy
Written by
Victoria
Updated over a week ago
Reset your password
Forgot your password? Need to access for the first time on the new Eatwith? You'll need to reset your password!
Written by
Victoria
Updated over a week ago
HOW TO BOOK
How do I book an experience?
Written by
Julie
Updated over a week ago
What type of experience can I book?
Written by
Julie
Updated over a week ago
Can I ask my host to change any booking/event details?
Written by
Victoria
Updated over a week ago
How do I search for an event?
Written by
Julie
Updated over a week ago
An event does not seem to be happening on the dates I am looking for, what can I do?
Written by
Julie
Updated over a week ago
How can I send a request?
Written by
Julie
Updated over a week ago
Instant booking feature
Written by
Ester Giacomoni
Updated over a week ago
What happens once I’ve made a booking request?
Written by
Julie
Updated over a week ago
Booking request vs Instant booking
Written by
Victoria
Updated over a week ago
What does it mean if a date has a green circle on it?
Written by
Victoria
Updated over a week ago
Private Events Search
Written by
Victoria
Updated over a week ago
I can't find a host in the city I’m looking for
Written by
Julie
Updated over a week ago
What is included in the price of an experience?
Written by
Julie
Updated over a week ago
What message do I have to send the host?
Written by
Julie
Updated over a week ago
Can I make several booking requests?
Written by
Julie
Updated over a week ago
Why do I see a different price for the same event?
Written by
Victoria
Updated over a week ago
MANAGING MY BOOKING REQUESTS
How long will it take the host to confirm my booking?
Written by
Julie
Updated over a week ago
When will I receive the booking details and the exact location of my experience?
Written by
Julie
Updated over a week ago
I can't find my host's contact details.
How to find the phone number and address of your host?
Written by
Julie
Updated over a week ago
I didn’t receive a confirmation email for my booking
Written by
Julie
Updated over a week ago
How do I add an experience to My Wishlist?
Written by
Victoria
Updated over a week ago
How do I purchase a Gift Card?
Written by
Victoria
Updated over a week ago
How do I use a promo code/gift card?
Written by
Julie
Updated over a week ago
GUEST PAYMENTS
Which cards and type of payments are accepted?
Written by
Julie
Updated over a week ago
Does Eatwith take a commission on the price that I pay for my experience?
Written by
Julie
Updated over a week ago
My host didn’t accept my request but I was debited.
Written by
Julie
Updated over a week ago
Why was my payment declined?
Written by
Julie
Updated over a week ago
Will I be immediately debited after the booking request?
Written by
Julie
Updated over a week ago
CANCELLATIONS & REFUNDS FOR GUESTS
How do I cancel a booking request or a reservation ?
Written by
Julie
Updated over a week ago
What is the cancellation policy?
Written by
Victoria
Updated over a week ago
BECOMING A HOST
How does the booking calendar widget work?
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Written by
Luciana Lamboy
Updated over a week ago
How do I apply to be a host?
Written by
Julie
Updated over a week ago
Does Eatwith have integrations with Fareharbor, Bokun, Rezby, or Tock?
Currently, we don't have an integration with these providers.
L
Written by
Luciana Lamboy
Updated over a week ago
Do I have to be exclusive with Eatwith?
Hosts that are exclusive with Eatwith unlocks a series of amazing benefits.
L
Written by
Luciana Lamboy
Updated over a week ago
How much does it cost to host with Eatwith?
Written by
Julie
Updated over a week ago
Do I have to host at home?
In private homes and unique spaces around the world
L
Written by
Luciana Lamboy
Updated over a week ago
What’s the time commitment for hosting?
L
Written by
Luciana Lamboy
Updated over a week ago
Do I need a business license?
L
Written by
Luciana Lamboy
Updated over a week ago
I’m a professional chef and/or I have a restaurant. Can I be a host?
Written by
Julie
Updated over a week ago
HOST: CREATE AND EDIT EXPERIENCES
Choose your booking options
Written by
Julie
Updated over a week ago
What type of experience can I offer?
From cooking classes to food tours; you can provide something for everyone!
Written by
Julie
Updated over a week ago
How do I create a new experience?
Create and submit your experience
Written by
Victoria
Updated over a week ago
The layout of your menu 🍸
You can describe your menu with multiple courses and dish descriptions
Written by
Victoria
Updated over a week ago
How can I edit my experience once it has been published?
You can always update your events!
Written by
Julie
Updated over a week ago
How do I set the price of my experience and what do I have to include?
All you need to know about pricing your experience
Written by
Julie
Updated over a week ago
What price will be displayed on the website?
What will be displayed is the price you set for your experience plus the 20% Eatwith fees
Written by
Julie
Updated over a week ago
What pictures do I have to add to make my experience attractive?
Show them what your Eatwith experience will be like!
Written by
Julie
Updated over a week ago
Can I delete pictures on my experience?
Written by
Julie
Updated over a week ago
Can I set a different address for each experience?
Written by
Julie
Updated over a week ago
What does it mean to “submit my experience”?
Before it goes live, a member of our team has to review your experience
Written by
Julie
Updated over a week ago
How long does it take for my experience to be published?
Written by
Julie
Updated over a week ago
How will I know that my experience is approved?
We will notify you be email that your experience is published
Written by
Julie
Updated over a week ago
Why has the Eatwith team rejected my experience?
Written by
Julie
Updated over a week ago
How to temporarily unpublish an experience?
Written by
Victoria
Updated over a week ago
Can I delete my experience?
Written by
Julie
Updated over a week ago
HOST: MANAGING CALENDAR AND EVENTS
How can I promote my event?
Written by
Julie
Updated over a week ago
How do I edit my event?
You can edit many details even after an event has been scheduled
Written by
Camille Rumani
Updated over a week ago
HOST: HOW TO MANAGE BOOKINGS
How do I accept a booking request?
Written by
Julie
Updated over a week ago
Types of requests to expect
Written by
Camille Rumani
Updated over a week ago
Pending requests expire after 72hrs
You have 72 hours to reply to guests. After this period, the request expires
Written by
Camille Rumani
Updated over a week ago
Booking approval: Manual approval and instant booking features
You can activate the Instant Booking option for your events in order to accept booking requests automatically
Written by
Camille Rumani
Updated over a week ago
How do I decline a booking request?
Written by
Julie
Updated over a week ago
Within how long do I need to reply to a booking request?
Written by
Julie
Updated over a week ago
How can I communicate with my guests?
Written by
Julie
Updated over a week ago
Where can I find the contact details of my guests?
Written by
Julie
Updated over a week ago
HOST: GUIDE TO HOSTING
Hosting Private events on Eatwith
L
Written by
Luciana Lamboy
Updated over a week ago
Do I have to eat with the guests?
Written by
Julie
Updated over a week ago
How do I know if a guest can be trusted?
Written by
Julie
Updated over a week ago
What happens if I have a bad experience with a guest?
Written by
Julie
Updated over a week ago
Write reviews for your guests
You can now leave guest reviews
Written by
Camille Rumani
Updated over a week ago
I got a bad review. What can I do?
Written by
Julie
Updated over a week ago
HOST: PAYMENTS AND REPORTING
How do payments work for Hosts
How and when you will get paid for your events
Written by
Julie
Updated over a week ago
What is Stripe?
Written by
Victoria
Updated over a week ago
How to fill my payout preferences
Written by
Julie
Updated over a week ago
Are payments in cash allowed?
Written by
Julie
Updated over a week ago
Alternative payment methods for hosts
How to get paid if you are outside Stripe zone
Written by
Julie
Updated over a week ago
How do I report my taxes?
Written by
Julie
Updated over a week ago
Does Eatwith provide 1099s?
Written by
Victoria
Updated over a week ago
HOST: CANCELLATIONS AND REFUNDS
How to cancel an event or a guest booking
Written by
Victoria
Updated over a week ago
My guests didn’t come to the event
Written by
Julie
Updated over a week ago
PROMOTIONAL
Official Paris Trip 2019 Competition Rules & Regulations
Want to win a trip for to 2 to Paris? Read up on the T&Cs before entering!
Written by
Ester Giacomoni
Updated over a week ago
Official Facebook Giveaway Rules & Regulations
A
Written by
Alicia Dherbecourt
Updated over a week ago
How do Eatwith Gift Cards work?
Usage and Policy
Written by
Victoria
Updated over a week ago
Refer a Friend: Give €10, get €10
All you need to know about sharing Eatwith with your friends
Written by
Ester Giacomoni
Updated over a week ago
Luxury trip for 2 to Paris: Competition Terms & Conditions
Win a tailor-made trip for 2 to Paris, France - worth $2000 with Evaneos
Written by
Ester Giacomoni
Updated over a week ago