FAQ - English

Developments of the coronavirus (COVID-19)

Written by Niamh
Updated over a week ago

What is Eatwith?

Exceptional culinary experiences worldwide

Written by Julie
Updated yesterday

In which countries is Eatwith available?

Eatwith is currently available in more than 130 countries

Written by Julie
Updated over a week ago

How do I create an account?

Creating an account is totally free, whether you’re looking to dine or host!

Written by Julie
Updated over a week ago

Why do I need to create an account with personal information to book an event?

Your profile allows hosts and fellow guests to learn a little bit more about you.

Written by Valeria
Updated over a week ago

How do I change my password?

Written by Julie
Updated over a week ago

Which currencies are supported?

Written by Valeria
Updated over a week ago

How do I change my email address?

Written by Julie
Updated over a week ago

I have 2 accounts. Can I merge them?

Written by Julie
Updated over a week ago

How do I change the language and currency on the site?

Written by Valeria
Updated over a week ago

How can I delete my account?

Written by Julie
Updated over a week ago

How can I trust my host?

Written by Julie
Updated over a week ago

What happens if I get sick after attending a food experience?

Written by Julie
Updated over a week ago

How do I know that the host is a good chef?

Written by Julie
Updated over a week ago

How do I leave a review?

Written by Julie
Updated over a week ago

Review guidelines & policy

Written by Ofer
Updated over a week ago

Reset your password

Forgot your password? Need to access for the first time on the new Eatwith? You'll need to reset your password!

Written by Dolores
Updated over a week ago

How do I book an experience?

Written by Julie
Updated over a week ago

What type of experience can I book?

Written by Julie
Updated over a week ago

Can I ask my host to change any booking/event details?

Written by Victoria
Updated over a week ago

How do I search for an event?

Written by Julie
Updated over a week ago

An event does not seem to be happening on the dates I am looking for, what can I do?

Written by Julie
Updated over a week ago

How can I send a request?

Written by Julie
Updated over a week ago

Instant booking feature

Written by Sasha
Updated over a week ago

What happens once I’ve made a booking request?

Written by Julie
Updated over a week ago

Booking request vs Instant booking

Written by Ofer
Updated over a week ago

What does it mean if a date has a green circle on it?

Written by Dolores
Updated over a week ago

Private Events Search

Written by Dolores
Updated over a week ago

I can't find a host in the city I’m looking for

Written by Julie
Updated over a week ago

What is included in the price of an experience?

Written by Julie
Updated over a week ago

What message do I have to send the host?

Written by Julie
Updated over a week ago

Can I make several booking requests?

Written by Julie
Updated over a week ago

Why do I see a different price for the same event?

Written by Dolores
Updated over a week ago

How long will it take the host to confirm my booking?

Written by Julie
Updated over a week ago

When will I receive the booking details and the exact location of my experience?

Written by Julie
Updated over a week ago

I can't find my host's contact details.

How to find the phone number and address of your host?

Written by Julie
Updated over a week ago

I didn’t receive a confirmation email for my booking

Written by Julie
Updated over a week ago

How do I add an experience to My Wishlist?

Written by Valeria
Updated over a week ago

How do I purchase a Gift Card?

Written by Victoria
Updated over a week ago

How do I use a promo code/gift card?

Written by Julie
Updated over a week ago

Which cards and type of payments are accepted?

Written by Julie
Updated over a week ago

Does Eatwith take a commission on the price that I pay for my experience?

Written by Julie
Updated over a week ago

My host didn’t accept my request but I was debited.

Written by Julie
Updated over a week ago

Why was my payment declined?

Written by Julie
Updated over a week ago

Will I be immediately debited after the booking request?

Written by Julie
Updated over a week ago

How do I cancel a booking request or a reservation ?

Written by Julie
Updated over a week ago

What is the cancellation policy?

Written by Valeria
Updated over a week ago

How do I apply to be a host?

Written by Julie
Updated yesterday

I’m a professional chef and/or I have a restaurant. Can I be a host?

Written by Julie
Updated over a week ago

Who is my Community Manager?

Your community manager is here to answer any questions about your experiences

Written by Julie
Updated this week

What type of experience can I offer?

From cooking classes to food tours; you can provide something for everyone!

Written by Julie
Updated over a week ago

How do I create a new experience?

Create and submit your experience

Written by Valeria
Updated over a week ago

The layout of your menu 🍸

You can describe your menu with multiple courses and dish descriptions

Written by Dolores
Updated over a week ago

How can I edit my experience once it has been published?

You can always update your events!

Written by Julie
Updated over a week ago

How do I set the price of my experience and what do I have to include?

All you need to know about pricing your experience

Written by Julie
Updated over a week ago

What price will be displayed on the website?

What will be displayed is the price you set for your experience plus the 20% Eatwith fees

Written by Julie
Updated over a week ago

What pictures do I have to add to make my experience attractive?

Show them what your Eatwith experience will be like!

Written by Julie
Updated over a week ago

Can I delete pictures on my experience?

Written by Julie
Updated this week

Can I set a different address for each experience?

Written by Julie
Updated over a week ago

What does it mean to “submit my experience”?

Before it goes live, a member of our team has to review your experience

Written by Julie
Updated over a week ago

How long does it take for my experience to be published?

Written by Julie
Updated over a week ago

How will I know that my experience is approved?

We will notify you be email that your experience is published

Written by Julie
Updated over a week ago

Why has the Eatwith team rejected my experience?

Written by Julie
Updated over a week ago

How to temporarily unpublish an experience?

Written by Valeria
Updated over a week ago

Can I delete my experience?

Written by Julie
Updated over a week ago

How do I update my calendar?

Schedule, unschedule and edit multiple dates

Written by Julie
Updated over a week ago

How can I promote my event?

Written by Julie
Updated over a week ago

How do I edit my event?

You can edit many details even after an event has been scheduled

Written by Camille Rumani
Updated over a week ago

How do I accept a booking request?

Written by Julie
Updated over a week ago

Types of requests to expect

Written by Camille Rumani
Updated over a week ago

Pending requests expire after 72hrs

You have 72 hours to reply to guests. After this period, the request expires

Written by Camille Rumani
Updated over a week ago

Booking approval: Manual approval and instant booking features

You can activate the Instant Booking option for your events in order to accept booking requests automatically

Written by Camille Rumani
Updated over a week ago

How do I decline a booking request?

Written by Julie
Updated over a week ago

Within how long do I need to reply to a booking request?

Written by Julie
Updated over a week ago

How can I communicate with my guests?

Written by Julie
Updated over a week ago

Where can I find the contact details of my guests?

Written by Julie
Updated over a week ago

Do I have to eat with the guests?

Written by Julie
Updated over a week ago

How much does it cost to host with Eatwith?

Written by Julie
Updated this week

How do I know if a guest can be trusted?

Written by Julie
Updated over a week ago

What happens if I have a bad experience with a guest?

Written by Julie
Updated this week

Write reviews for your guests

You can now leave guest reviews

Written by Camille Rumani
Updated over a week ago

I got a bad review. What can I do?

Written by Julie
Updated over a week ago

How do payments work for Hosts

How and when you will get paid for your events

Written by Julie
Updated this week

What is Stripe?

Written by Valeria
Updated over a week ago

How to fill my payout preferences

Written by Julie
Updated this week

Are payments in cash allowed?

Written by Julie
Updated this week

Alternative payment methods for hosts

How to get paid if you are outside Stripe zone

Written by Julie
Updated over a week ago

How do I report my taxes?

Written by Julie
Updated yesterday

Does Eatwith provide 1099s?

Written by Ofer
Updated yesterday

How to cancel an event or a guest booking

Written by Ofer
Updated over a week ago

My guests didn’t come to the event

Written by Julie
Updated over a week ago

Official Paris Trip 2019 Competition Rules & Regulations

Want to win a trip for to 2 to Paris? Read up on the T&Cs before entering!

Written by Niamh
Updated over a week ago

Official Facebook Giveaway Rules & Regulations

H

Written by Hilla Bronhaim
Updated over a week ago

How do Eatwith Gift Cards work?

Usage and Policy

Written by Dolores
Updated over a week ago

Refer a Friend: Give €10, get €10

All you need to know about sharing Eatwith with your friends

Written by Niamh
Updated over a week ago

Luxury trip for 2 to Paris: Competition Terms & Conditions

Win a tailor-made trip for 2 to Paris, France - worth $2000 with Evaneos

Written by Niamh
Updated over a week ago