FAQ - English

Developments of the coronavirus (COVID-19)

Written by Ester Giacomoni
Updated over a week ago

Hygiene and Safety Helpful Ressources

Written by Julie
Updated over a week ago

What is Eatwith?

Exceptional culinary experiences worldwide

Written by Julie
Updated over a week ago

In which countries is Eatwith available?

Eatwith is currently available in more than 130 countries

Written by Julie
Updated over a week ago

How do I create an account?

Creating an account is totally free, whether you’re looking to dine or host!

Written by Julie
Updated over a week ago

Why do I need to create an account with personal information to book an event?

Your profile allows hosts and fellow guests to learn a little bit more about you.

Written by Victoria
Updated over a week ago

How do I change my password?

Written by Julie
Updated over a week ago

Which currencies are supported?

Written by Victoria
Updated over a week ago

How do I change my email address?

Written by Julie
Updated over a week ago

I have 2 accounts. Can I merge them?

Written by Julie
Updated over a week ago

How do I change the language and currency on the site?

Written by Victoria
Updated over a week ago

How can I delete my account?

Written by Julie
Updated over a week ago

How can I trust my host?

Written by Julie
Updated over a week ago

What happens if I get sick after attending a food experience?

Written by Julie
Updated over a week ago

How do I know that the host is a good chef?

Written by Julie
Updated over a week ago

How do I leave a review?

Written by Julie
Updated over a week ago

Review guidelines & policy

Written by Victoria
Updated over a week ago

Reset your password

Forgot your password? Need to access for the first time on the new Eatwith? You'll need to reset your password!

Written by Victoria
Updated over a week ago

How do I book an experience?

Written by Julie
Updated over a week ago

What type of experience can I book?

Written by Julie
Updated over a week ago

Can I ask my host to change any booking/event details?

Written by Victoria
Updated over a week ago

How do I search for an event?

Written by Julie
Updated over a week ago

An event does not seem to be happening on the dates I am looking for, what can I do?

Written by Julie
Updated over a week ago

How can I send a request?

Written by Julie
Updated over a week ago

Instant booking feature

Written by Ester Giacomoni
Updated over a week ago

What happens once I’ve made a booking request?

Written by Julie
Updated over a week ago

Booking request vs Instant booking

Written by Victoria
Updated over a week ago

What does it mean if a date has a green circle on it?

Written by Victoria
Updated over a week ago

Private Events Search

Written by Victoria
Updated over a week ago

I can't find a host in the city I’m looking for

Written by Julie
Updated over a week ago

What is included in the price of an experience?

Written by Julie
Updated over a week ago

What message do I have to send the host?

Written by Julie
Updated over a week ago

Can I make several booking requests?

Written by Julie
Updated over a week ago

Why do I see a different price for the same event?

Written by Victoria
Updated over a week ago

How long will it take the host to confirm my booking?

Written by Julie
Updated over a week ago

When will I receive the booking details and the exact location of my experience?

Written by Julie
Updated over a week ago

I can't find my host's contact details.

How to find the phone number and address of your host?

Written by Julie
Updated over a week ago

I didn’t receive a confirmation email for my booking

Written by Julie
Updated over a week ago

How do I add an experience to My Wishlist?

Written by Victoria
Updated over a week ago

How do I purchase a Gift Card?

Written by Victoria
Updated over a week ago

How do I use a promo code/gift card?

Written by Julie
Updated over a week ago

Which cards and type of payments are accepted?

Written by Julie
Updated over a week ago

Does Eatwith take a commission on the price that I pay for my experience?

Written by Julie
Updated over a week ago

My host didn’t accept my request but I was debited.

Written by Julie
Updated over a week ago

Why was my payment declined?

Written by Julie
Updated over a week ago

Will I be immediately debited after the booking request?

Written by Julie
Updated over a week ago

How do I cancel a booking request or a reservation ?

Written by Julie
Updated over a week ago

What is the cancellation policy?

Written by Victoria
Updated over a week ago

How does the booking calendar widget work?

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Written by Luciana Lamboy
Updated over a week ago

How do I apply to be a host?

Written by Julie
Updated over a week ago

Does Eatwith have integrations with Fareharbor, Bokun, Rezby, or Tock?

Currently, we don't have an integration with these providers.

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Written by Luciana Lamboy
Updated over a week ago

Do I have to be exclusive with Eatwith?

Hosts that are exclusive with Eatwith unlocks a series of amazing benefits.

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Written by Luciana Lamboy
Updated over a week ago

How much does it cost to host with Eatwith?

Written by Julie
Updated over a week ago

Do I have to host at home?

In private homes and unique spaces around the world

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Written by Luciana Lamboy
Updated over a week ago

What’s the time commitment for hosting?

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Written by Luciana Lamboy
Updated over a week ago

Do I need a business license?

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Written by Luciana Lamboy
Updated over a week ago

I’m a professional chef and/or I have a restaurant. Can I be a host?

Written by Julie
Updated over a week ago

Choose your booking options

Written by Julie
Updated over a week ago

What type of experience can I offer?

From cooking classes to food tours; you can provide something for everyone!

Written by Julie
Updated over a week ago

How do I create a new experience?

Create and submit your experience

Written by Victoria
Updated over a week ago

The layout of your menu 🍸

You can describe your menu with multiple courses and dish descriptions

Written by Victoria
Updated over a week ago

How can I edit my experience once it has been published?

You can always update your events!

Written by Julie
Updated over a week ago

How do I set the price of my experience and what do I have to include?

All you need to know about pricing your experience

Written by Julie
Updated over a week ago

What price will be displayed on the website?

What will be displayed is the price you set for your experience plus the 20% Eatwith fees

Written by Julie
Updated over a week ago

What pictures do I have to add to make my experience attractive?

Show them what your Eatwith experience will be like!

Written by Julie
Updated over a week ago

Can I delete pictures on my experience?

Written by Julie
Updated over a week ago

Can I set a different address for each experience?

Written by Julie
Updated over a week ago

What does it mean to “submit my experience”?

Before it goes live, a member of our team has to review your experience

Written by Julie
Updated over a week ago

How long does it take for my experience to be published?

Written by Julie
Updated over a week ago

How will I know that my experience is approved?

We will notify you be email that your experience is published

Written by Julie
Updated over a week ago

Why has the Eatwith team rejected my experience?

Written by Julie
Updated over a week ago

How to temporarily unpublish an experience?

Written by Victoria
Updated over a week ago

Can I delete my experience?

Written by Julie
Updated over a week ago

How can I promote my event?

Written by Julie
Updated over a week ago

How do I edit my event?

You can edit many details even after an event has been scheduled

Written by Camille Rumani
Updated over a week ago

How do I accept a booking request?

Written by Julie
Updated over a week ago

Types of requests to expect

Written by Camille Rumani
Updated over a week ago

Pending requests expire after 72hrs

You have 72 hours to reply to guests. After this period, the request expires

Written by Camille Rumani
Updated over a week ago

Booking approval: Manual approval and instant booking features

You can activate the Instant Booking option for your events in order to accept booking requests automatically

Written by Camille Rumani
Updated over a week ago

How do I decline a booking request?

Written by Julie
Updated over a week ago

Within how long do I need to reply to a booking request?

Written by Julie
Updated over a week ago

How can I communicate with my guests?

Written by Julie
Updated over a week ago

Where can I find the contact details of my guests?

Written by Julie
Updated over a week ago

Hosting Private events on Eatwith

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Written by Luciana Lamboy
Updated over a week ago

Do I have to eat with the guests?

Written by Julie
Updated over a week ago

How do I know if a guest can be trusted?

Written by Julie
Updated over a week ago

What happens if I have a bad experience with a guest?

Written by Julie
Updated over a week ago

Write reviews for your guests

You can now leave guest reviews

Written by Camille Rumani
Updated over a week ago

I got a bad review. What can I do?

Written by Julie
Updated over a week ago

How do payments work for Hosts

How and when you will get paid for your events

Written by Julie
Updated over a week ago

What is Stripe?

Written by Victoria
Updated over a week ago

How to fill my payout preferences

Written by Julie
Updated over a week ago

Are payments in cash allowed?

Written by Julie
Updated over a week ago

Alternative payment methods for hosts

How to get paid if you are outside Stripe zone

Written by Julie
Updated over a week ago

How do I report my taxes?

Written by Julie
Updated over a week ago

Does Eatwith provide 1099s?

Written by Victoria
Updated over a week ago

How to cancel an event or a guest booking

Written by Victoria
Updated over a week ago

My guests didn’t come to the event

Written by Julie
Updated over a week ago

Official Paris Trip 2019 Competition Rules & Regulations

Want to win a trip for to 2 to Paris? Read up on the T&Cs before entering!

Written by Ester Giacomoni
Updated over a week ago

Official Facebook Giveaway Rules & Regulations

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Written by Alicia Dherbecourt
Updated over a week ago

How do Eatwith Gift Cards work?

Usage and Policy

Written by Victoria
Updated over a week ago

Refer a Friend: Give €10, get €10

All you need to know about sharing Eatwith with your friends

Written by Ester Giacomoni
Updated over a week ago

Luxury trip for 2 to Paris: Competition Terms & Conditions

Win a tailor-made trip for 2 to Paris, France - worth $2000 with Evaneos

Written by Ester Giacomoni
Updated over a week ago