FAQ - Grub Club Hosts

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Host

Reset your password

To access your account you will need to reset your password
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Your profile and current offerings

Your profile and offerings will not have changed
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Layout of menus

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How do I create a new experience?

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Editing live experiences

For the time being, hosts are not able to change details on live experiences.
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Payment

You will be paid automatically through Stripe
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Types of requests to expect /!\

You can either receive a normal booking request or a private event request
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New Calendar Features

On your new and improved calendar, you can view upcoming events, accept requests, and message your guests directly.
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By default, all new offerings will be available for request /!\

By default, all new offerings will be immediately available for requests. Please close dates that you are unavailable to host.
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Booking approval: Manual approval (for request bookings) and instant booking features /!\

Manual approval or instant booking
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PRIVATE EVENT FLOW /!\

New flow for private event
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Updated cancellation policy for guests /!\

A full refund is issued for cancellations up to 48h before the event
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Cancelling events and bookings /!\

How to cancel a booking
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Pending requests get cancelled after 72hrs /!\

You have 72 hours to reply to guests. After this period, the requests are cancelled.
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Booking deadline is automatically set to 6 hours /!\

By default, bookings are accepted up to 6 hours before the event. For now, you cannot customize this deadline.
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What's the difference between the 3 categories of experiences: Homestyle, Chef’s table and Pop-up?

There will be three main categories of Eatwith experiences
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How can my previous guests find me on the platform?

Your previous guests can find you via the search field
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What do our experiences get rated on?

Food, atmosphere and value for money
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Write guest reviews

You can now leave guest reviews
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Ability to create host sponsored discounts

For now, you won’t be able to create your own discounts for your guests. The feature will be back soon
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Host sponsored promotions & Free seats

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How will Eatwith promote my experience?

We will promote your experience through partnerships and marketing
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How can I promote my own experience?

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Can I add my social media links to my Eatwith profile?

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iOS and Android Apps

Eatwith iOS and the Android apps are officially here!
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Updated over a week ago