All of our registered spaces listed have gone through a screening inspection by us to make sure that safety standards are met and the space owner's background checks are complete. This ensures that your luggage is being stored under a safe environment.
In the very rare case of lost, stolen or damaged items, ecbo cloak offers insurance up to 100,000 yen per luggage.*
Please note that any items that is listed in our prohibited items list under our terms & conditions will not be compensated for if lost stolen or damaged. For a detailed list of prohibited items and terms of use, please click here.
Compensation value is factored based on depreciation of item due to age and wear. All cases will be submitted and reviewed by a third-party insurance company which will decide on a compensation amount after an independent investigation, if deemed applicable for compensation.