If a store cannot accept your luggage when you arrive (e.g. they are full, temporarily unable to store, or closed), here's what to do:
1. Try contacting the store directly
If a phone number is listed on the store's page, call them first — they may be briefly away or may be able to make room.
2. Find a nearby alternative
Search for other available stores near your location in the app or on the website and make a new reservation.
3. Contact ecbo cloak support
Let us know what happened and we will cancel your original reservation and process a full refund for you as quickly as possible. Please have your reservation details ready.
You will never be charged for a reservation where the store was unable to accept your luggage through no fault of your own.
See also: The reserved shop is closed | How to contact support