Your luggage will be stored under a safe environment which has passed our standards for safety and well-keeping.
All registered spaces on ecbo cloak have gone through a screening inspection to ensure safety standards are met and background checks on the space owner are complete.
In the very rare case of lost, stolen, or damaged items, ecbo cloak offers insurance up to 100,000 yen per piece of luggage.*
Please note that items listed in our prohibited items list will not be compensated for if lost, stolen, or damaged.
If you'd like further details about a specific store's environment, please contact us. For privacy reasons we do not disclose specific locations and details regarding your reserved shop.
*Compensation value is factored based on depreciation of the item due to age and wear. All cases are submitted and reviewed by a third-party insurance company which decides on a compensation amount after an independent investigation, if deemed applicable.