The policy, in one paragraph
Any charge — a new purchase or a renewal — can be refunded in full within 10 days. After 10 days, we refund the time you haven't used yet. Both are self-serve from your account and most are approved instantly. There is never a processing fee. Refunds go back to your original payment method and typically settle in 5–7 business days.
The full policy lives at ecgweekly.com/refund.
How to request one
Sign in, go to My Account → Manage membership, and click Request a refund. The page checks your eligibility on the spot, shows you the amount, and tells you the outcome immediately.
After 10 days: your unused time
Once the 10-day window has passed, a refund covers the days still ahead of you, not the days behind you: what you paid × days remaining ÷ days in your paid term, rounded up to the whole dollar. It's counted from the day you ask — not from when you stopped logging in — so the sooner you ask, the more is left. Accepting the offer ends your access that day.
Example: you paid $100 for the year and ask with 90 days left. 90 ÷ 365 of $100 is $25.
When it's automatic, and when a human looks
Within 10 days, refunds are instant when you've unlocked no more than a few new cases since the charge and no CME has been claimed against it. After 10 days, the unused-time refund is instant as long as your membership isn't paused and no CME has been claimed. Anything else goes to a person instead — it's never auto-denied. If your situation is unusual, just message us and explain; we read everything.
The fine print that matters
CME: once CME credit has been claimed on a term, that charge is no longer refundable.
Group memberships are invoiced, so refunds work as invoice credits — group leaders, message us.
A refunded term ends immediately once the refund is issued.