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Changing your sign-in email

Update the email you sign in with — billing and receipts follow automatically.

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Written by Robert Blankenship

How to change it

Go to My Account → Sign-in email, enter the new address, and we'll send a confirmation link to it. Click the link from the new address to finish — until then, your old email keeps working. The confirmation step is what keeps someone else from moving your account.

What changes with it

  • Everything follows automatically. Your billing email updates too, so receipts and renewal notices go to the new address. There's nothing else to update anywhere.

  • Magic links go to the new address from then on.

Common situations

  • Leaving a residency or hospital? Change to a personal address before you lose access to the institutional inbox — the confirmation link has to land somewhere you can read.

  • Already lost the old inbox? Message us from the new address with enough detail to verify you (name, institution, roughly when you joined) and we'll help move the account safely.

  • On a group seat? Changing your email doesn't affect your seat — your membership in the group carries over.

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