f you've updated the primary email on your Social Platform account and are worried about losing access to your ENABLE.LI account or any progress, don't worry. This article will guide you through the next steps.
What to Do After Changing Your Email If your Social account was originally connected to ENABLE.LI using your old email, there's no need to disconnect or create a new account with your new email address. Instead, simply reach out to our Customer Support team at analytics@echelon.nyc for assistance.
⚠️ Important: Do not disconnect your existing accounts or create new ones for the same Social Platform profile just because your email has changed.
If you're a** returning user** looking to reconnect your account, please contact us at analytics@echelon.nycas well.
Our support team will verify which Social Platform email was previously linked to your ENABLE.LI account.
If your Social Platform email hasn't changed, we will restore your account right away.
If you had connected your account with a different email, but the Social Profile itself is the same, our Customer Support will recover your account and update the email address. ✅ In all cases, you will keep full access to your account data, including campaigns, prospects, conversations, and more. Nothing will be lost.