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In app call for IVR

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Written by Noah Abramowitz
Updated over 4 months ago

In this Article
​

  • What is In app call for IVR?

  • How to configure?

  • What are the supported communication channels?

  • What happens if I want to choose multiple channels?

What is In app call for IVR?

Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their ENABLE app (both web and mobile versions).

How to configure?

  • Go to Settings -> My staff

  • Click on Edit and go to "Call & Voicemail Settings" section.

  • Select from a set of options in the "Default channel for IVR"

  • Web app - Receive IVR calls on ENABLE web app

  • Mobile app

  • My Phone number

Screenshot 2024-05-21 at 15
Screenshot 2024-05-21 at 12

Mobile app :

Web app:

What are the supported channels?

Currently a staff member can choose either of the below as the default mode of communication for IVR

  • Web app - Receive IVR calls on ENABLE web app

  • Mobile app - Receive IVR calls on ENABLE mobile app

  • Phone number - Recieve IVR calls on phone number

What happens if I want to choose multiple channels?

Currently only a single option is given as a default channel. Staff member can only pick one channel. The ability to select multiple channels is not available right now.

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