Here's a quick guide on how to reply to comments via Facebook Messenger. This feature quickly became one of the most requested and used CRM tools for digital marketers. 

eClincher offers the possibility to switch any conversation that you're having with an User (commenting on your posts at your Facebook Page) over to Facebook Messenger. 

How it works:

  • Simply look for new comments on your Social Inbox, arriving on any of your Facebook Pages
  • You will see that now you have a Messenger button. Click on it whenever you wish to continue the conversation with this user privately, over Facebook Messenger
  • Now, simply write your private message and send it. You can tell if you're using Messenger because the button will be underlined

Important information:

Please note that this feature is only supported for User profiles commenting on your Page posts. If a Facebook Page commented on your page, you will not have this option. 

Let us know if you have questions!

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