First of all we're so sorry to hear you’ll be leaving us - if there's anything we can do to help out first then don't hesitate to ask (support@ecologi.com)

In order to stop your monthly payments, there are two options available to you:

Pausing / Unpausing your subscription: This will stop your monthly payment but will keep your account active.

In order to pause your account please follow these instructions:

  • Log in to your account

  • Go to Account

  • Choose Manage subscription

  • Scroll down to Pause subscription

  • Slide to Pause (to un-pause your account, slide the button again to ‘Subscription active’

Closing your account: This will stop your monthly payments and delete your account and online profile

In order to close your account please follow these instructions:

  • Log in to your account

  • Go to Account

  • Choose Manage subscription

  • Scroll down to Close my account

Thank you for all your support to date, you're amazing! If you have any feedback about why you wish to cancel your subscription we'd love to hear that too.

Get in touch here: feedback@ecologi.com

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