As all items are drawn/custom per order, we do not accept returns or exchanges.
We do not offer refunds for any orders placed, except for the following situations:
The customer canceled an order before "In Production" and our support team were able to grant that cancellation request.
The product arrive damaged.
At our discretion.
Cancelled orders & Payouts
As a seller, it is your job to refund the customer. We will refund your seller account if an order is canceled before it goes into production.
If there is a cancellation request After drawing is finished, there is a mandatory 8$ charge to cover drawing. We will refund the order amount minus the 8$ fee.
*Digital file orders, can not be canceled after drawing is finished, since the order is already complete.