Can I cancel or amend my order?
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Written by EA Support
Updated over a week ago

Yes you can, but there are a few scenarios to consider

How to Amend an Order before sent to production

  • Message our 24/7 Live Chat Support team and we will make the changes.

How to Cancel an Order

1) Cancel an order before drawing is started

  • Message our 24/7 Live Chat Support team and we will cancel and refund you (you will need to refund your customer seperately.

2) Cancel an order after drawing is started?

  • Message our 24/7 Live Chat Support team and we will cancel and refund you minus a 5$ mandatory drawing fee, since drawing has already begun.

3) Cancel an order before sent to production

  • Message our 24/7 Live Chat Support team and we will cancel and refund you minus a 5$ mandatory drawing fee, since drawing has already finished.

4) After order is sent to production

  • Order is no longer allowed to be canceled

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