Yes you can, but there are a few scenarios to consider
How to Amend an Order before sent to production
Message our 24/7 Live Chat Support team and we will make the changes.
How to Cancel an Order
1) Cancel an order in "pending" status before it is "paid" in app
If you cancel the order inside your shopify store it will automatically cancel in app as well.
2) Cancel an order in "paid" and "New" status but, before it is "drawing" status in app.
Message our 24/7 Live Chat Support team and we will cancel and refund you (you will need to refund your customer separately.
3) Cancel an order after drawing is started?
Message our 24/7 Live Chat Support team and we will cancel and refund you minus a 8$ mandatory drawing fee, since drawing has already begun.
4) Cancel an order before sent to production
Message our 24/7 Live Chat Support team and we will cancel and refund you minus a 8$ mandatory drawing fee, since drawing has already finished.
5) After order is sent to production
Order is no longer allowed to be canceled
6) Digital file orders, can not be canceled after drawing is finished, since the order is already complete.