How do I cancel my subscription?
EA Support avatar
Written by EA Support
Updated over a week ago

Changing your Ecomartists premium plan is easy:

  1. Log in to your Ecomartists account

  2. Visit Settings menu

  3. Select Plans Tab

4. Choose "Downgrade" back on the Free Plan option

* when you downgrade, your base prices increase back to non premium rates

* when you downgrade, you will no longer have access to premium features

* when you downgrade, you will NOT be refunded, accounts are NOT pro-rated

What is subscription refund policy?

Ecomartists offers a 14-day trial for all monthly plans. These trials are offered so that you do not have to commit without trying them first.

Before your 14-day trial ends, you can choose to stay on your respective plan or downgrade to the Basic plan. By default, subscriptions and billing continue until you have downgraded or canceled your account.

Your subscription plan may be canceled at any time. However, Ecomartists does not refund or prorate unused portions of a subscription. This means that if you cancel your subscription, it will no longer auto-renew, but you will retain access until the end of your subscription period.


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