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My Customer Never Received Email with Drawing Preview?
My Customer Never Received Email with Drawing Preview?
EA Support avatar
Written by EA Support
Updated over a week ago

It very unlikely your customer did not receive an email, But it is possible in rare cases.

Reasons Your customer did not receive email.

  • Email is in their spam folder

  • Their email service provider blocked the email.

  • Customer Missed the email, never Seen it.

Solutions:

  • Copy the Revision link from inside the Ecomartists app, and send to customer from your store email.

  • Leave feedback on behalf of your customer

  • Approve the drawing on behald of your customer

  • Do nothing, We will automatically send another email every 3days, if customer does not approve or leave feedback .

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