Please note: after altering any settings, make sure to quit out of Google Chrome fully and reopen it.
Being unable to see yourself in the camera preview is generally an issue with the browser permissions or computer permissions.
Please follow these steps to rectify this issue:
Make sure your browser is fully updated. (note: we recommend using Google Chrome for best performance across all EduSynch products).
Chrome users can check here: https://www.google.com/chrome/update/Verify that Google Chrome has access to your Camera and Microphone.
Navigate to chrome://settings/content/camera
Under "Block", look for any EduSynch websites. Click on the trashcan icons next to the websites that contain the word "EduSynch" to remove this block.
Refresh your exam page or restart your browser fully.
Verify that you have the most recent version of the EduSynch E-Proctoring tool.
Visit the Chrome Store here: EduSynch E-Proctoring
Click "Remove from Chrome" if you have the tool already installed
Click "Add to Chrome" to reinstall
If you are still having problems, make sure your Computer settings are properly configured:
Windows Computers
Please click the Windows button, which should be located at the bottom left corner of your screen.
Type "microphone settings" in the search bar and select that setting; it should appear as one of the very first results.
At the very top of the new settings window that has just appeared there should be a toggle switch. Make sure the toggle switch is set to the "ON" position. It will look something like this:
After doing this, please do the same for "camera privacy settings" / "webcam privacy settings".
Apple Computers
First, open System Preferences
Click on Privacy and Security. Look for Camera and make sure that Google Chrome is checked so that it has permission (this is for anything involving the webcam, including taking a photo of yourself and your ID).
If you've completed all of these steps, you can fully verify all of these items using the EduSynch Equipment Check: https://edusynch.com/equipment-check