Skip to main content

The Screen Share isn't working

K
Written by Katherine
Updated over 11 months ago

**YOU MUST BE USING A DESKTOP OR LAPTOP COMPUTER TO USE THE EDUSYNCH E-PROCTORING EXTENSION**

Please note: Please restart your computer before continuing, as this may fix your issue.

If restarting your computer does not fix your issue, please continue reading.

If the Screen Share step is not working, there may be an issue with the browser permissions.

Please follow these steps to rectify this issue:

  1. Make sure to select your screen by clicking on the small preview window in the black box. Then the SHARE button will activate.

If there is another problem or you are seeing an error, please follow these instructions:

  1. Make sure your browser is fully updated. We recommend using Google Chrome for best performance across all EduSynch products.
    ​
    Chrome users can check here: https://www.google.com/chrome/update/
    ​
    ​

  2. Verify that Google Chrome has access to your Camera and Microphone.

    1. Navigate to chrome://settings/content/camera

    2. Under "Block", look for any EduSynch websites. Click on the trashcan icons next to the websites that contain the word "EduSynch" to remove this block.

    3. Refresh your exam page or restart your browser fully.
      ​
      ​

  3. Verify that you have the most recent version of the EduSynch E-Proctoring tool.

    1. Visit the Chrome Store here: EduSynch E-Proctoring

    2. Click "Remove from Chrome" if you have the tool already installed

    3. Click "Add to Chrome" to reinstall

If you are still having problems, make sure your Computer settings are properly configured:

Windows Computers

    1. Please click the Windows button, which should be located at the bottom left corner of your screen.

    2. Type "microphone settings" in the search bar and select that setting; it should appear as one of the very first results.

    3. At the very top of the new settings window that has just appeared there should be a toggle switch. Make sure the toggle switch is set to the "ON" position. It will look something like this:

    4. After doing this, please do the same for "camera privacy settings" / "webcam privacy settings".

Apple Computers

  1. First, open System Preferences

  2. Click on Privacy and Security. Look for Screen Recording and Camera and make sure that Google Chrome is toggled on so that it has permission.

If you've completed all of these steps, you can fully verify all of these items using the EduSynch Equipment Check: https://edusynch.com/equipment-check

Please note: after altering any settings, make sure to quit out of Google Chrome fully and reopen it.

Did this answer your question?