Please note: after altering any settings, make sure to quit out of Google Chrome fully and reopen it.
If you cannot hear anything when testing your microphone, the most likely issue is with your microphone.
Before proceeding with the troubleshooting steps, please make sure to:
Check that your volume is all the way up on your computer.
Check that your headphones (if applicable) are not muted and the volume is all the way up. If this doesn't work, try to unplug your headphones to see if the problem is the headphones themselves. If you are no using headphones, ignore this step.
Check to see that the tab is not muted. You can do this by holding CONTROL and clicking on the tab in Google Chrome:
If you still cannot hear yourself, there is likely issue with the browser permissions and/or computer permissions.
Please follow these steps to fix your browser permissions:
Make sure your browser is fully updated. (note: we recommend using Google Chrome for best performance across all EduSynch products).
Chrome users can check here: https://www.google.com/chrome/update/Verify that Google Chrome has access to your Camera and Microphone.
Navigate to chrome://settings/content/camera
Under "Block", look for any EduSynch websites. Click on the trashcan icons next to the websites that contain the word "EduSynch" to remove this block.
Refresh your exam page or restart your browser fully.
If you are still having problems, make sure your Computer settings are properly configured:
Windows Computers
Please click the Windows button, which should be located at the bottom left corner of your screen.
Type "microphone settings" in the search bar and select that setting; it should appear as one of the very first results.
At the very top of the new settings window that has just appeared there should be a toggle switch. Make sure the toggle switch is set to the "ON" position. It will look something like this:
After doing this, please do the same for "camera privacy settings" / "webcam privacy settings".
Apple Computers
First, open System Preferences
Click on Privacy and Security. Look for Microphone make sure that Google Chrome is toggled on so that it has permission (this is for the Room Scan).
If you've completed all of these steps, you can fully verify all of these items using the EduSynch Equipment Check: https://edusynch.com/equipment-check