If you are unable to access your test after logging in, this means you have not been issued a license correctly or you have signed up on the wrong platform.
Please reach out directly to your school administrator or whoever at your organization is handling your account.
EduSynch users can reach out directly to: contact@edusynch.com
If you are an English teacher in Malaysia, you can sign in directly to https://cefr.edusynch.com to purchase your CEFR Level Test.