What is mental capacity?
Mental capacity is a person’s ability to make a specific decision at a specific time.
A person may:
Have capacity for some decisions but not others
Have capacity one day and not the next (capacity can fluctuate)
Make decisions you don’t agree with — this does not mean they lack capacity
The 5 key principles you must follow
Assume capacity unless proven otherwise
Support decision-making (use simple language, visuals, time, calm environments)
Unwise decisions are allowed
Best interests apply only if someone lacks capacity
Use the least restrictive option
Do carers complete mental capacity assessments?
❌ No — carers do not complete formal capacity assessments.
✅ Yes — carers do contribute by:
Observing understanding, communication, confusion, or distress
Noting changes in behaviour or decision-making
Escalating concerns promptly
If you are worried about someone’s ability to make a decision:
👉 Report this to the Care Manager or on-call team immediately
What is a best interest decision?
If a person is assessed as lacking capacity for a specific decision, a decision may be made on their behalf, but only if it is:
In their best interests
The least restrictive option
Made after consulting relevant people (family, advocates, professionals)
As a carer, your role is to:
Support the person to be involved as much as possible
Share observations
Follow the agreed care plan
What is Deprivation of Liberty?
A person may be deprived of their liberty if both of the following apply:
They are under continuous supervision and control
They are not free to leave
This is known as the Acid Test.
Even in home care, restrictions can still amount to a deprivation of liberty.
What should you do if you’re concerned?
If you think someone may be:
Being restricted too much
Unable to make decisions safely
Controlled in a way that feels excessive or unsafe
👉 You must report this immediately to:
The Registered Care Manager
Or the on-call / care management team
You will never be penalised for raising concerns in good faith.
Restraint and restrictions – what carers must know
Restraint must never be used for convenience or punishment
Any restriction must be:
Necessary to prevent harm
Proportionate
The least restrictive option
Medication must never be used to control behaviour unless:
Prescribed
Clinically justified
Documented and reviewed
If you are unsure — do not proceed. Escalate.
Advocacy and representatives
If a person lacks capacity:
They may have a Lasting Power of Attorney (LPA) or Deputy
If they have no appropriate family or friends, an IMCA (Independent Mental Capacity Advocate) may be involved
Care managers will handle this — carers should support and cooperate.
Your responsibilities as a carer
You must:
Respect people’s rights and choices
Support decision-making wherever possible
Follow care plans and best-interest decisions
Report concerns about capacity or restrictions
Record relevant observations clearly
You are not expected to make legal decisions alone.
When in doubt
If you are unsure about:
Capacity
Consent
Restrictions
Best interests
👉 Pause and escalate to the care management team.
Doing the right thing protects the person — and you.
