Why we collect your information
We only collect and use information about you when it’s necessary to:
Recruit and onboard you safely
Meet legal and safeguarding requirements
Arrange and manage care placements
Pay you correctly and on time
Provide training, supervision, and support
Meet CQC and other regulatory requirements
Without certain information, we may not be able to offer or continue work with edyn.care.
What information we hold about carers
Depending on your role, this may include:
Personal details
Name, date of birth, contact details
Address and emergency contact details
Right to work in the UK
Employment and compliance information
DBS check status
References
Training records and certificates
Experience, qualifications, and competencies
Insurance details (where applicable)
Work and placement information
Availability and preferences
Check-in and check-out times
Visit and placement records
Mileage or travel data (where relevant)
Payment information
Bank details
Invoices and payment records
System and device information
App usage (for work-related purposes)
Device and log-in information
Location data where required to verify visits or mileage
We do not collect more data than we need.
How we use your data
We use your information lawfully under UK GDPR for reasons such as:
Performing our contract with you
Meeting legal and safeguarding duties
Ensuring care recipients are safe
Managing placements and rotas
Paying you
Improving our systems and services
Marketing communications are only sent where you’ve agreed to receive them.
How we keep your information safe
We take data protection seriously. This includes:
Secure systems and encrypted platforms
Restricted access (only people who need access have it)
Staff training on data protection
Secure handling of any paper records
Clear procedures for reporting and managing data breaches
If anything ever goes wrong, we have processes to act quickly and transparently.
Who we may share your data with
We only share your information when necessary, for example with:
DBS and background check providers
Payroll and payment providers
Training platforms
Regulators or authorities (where legally required)
We never sell your data and do not allow third parties to use it for their own marketing.
Your rights as a carer
You have rights under UK GDPR, including the right to:
Ask what information we hold about you
Request a copy of your data
Ask for incorrect information to be corrected
Ask questions about how your data is used
Object to certain types of processing
Withdraw consent where consent is used (e.g. marketing)
We aim to respond to requests within one month.
How to raise a question or make a request
If you have questions about your data or want to exercise your rights, contact us at:
Please include:
Your full name
That you are a carer with edyn.care
What your question or request is
We may need to verify your identity before sharing information, to keep your data safe.
If you’re worried about data use or privacy
If you believe your data has been used incorrectly, or you’re concerned about privacy or security:
Contact us first so we can look into it quickly
You also have the right to raise concerns with the Information Commissioner’s Office (ICO)
Remember
We only use your data to support safe care and fair working arrangements
You have control and rights over your information
We’re here to help if anything is unclear
If you’d like to read more, see our Privacy & Data Protection Policy or speak to the team.