✅ Your responsibility as a carer
You must keep all information about care recipients, their families, and colleagues confidential, unless you are authorised or legally required to share it.
This includes:
Personal details (name, address, contact details)
Medical information (conditions, medication, care plans)
Financial details
Family or next-of-kin information
Anything shared with you in confidence during care
🚫 What you must NOT do
As a carer, you must never:
Discuss a care recipient’s situation with friends, family, or other carers
Share information on social media (even if names aren’t used)
Give out next-of-kin details
Confirm whether someone receives care from edyn.care
Discuss rotas, other carers, or internal company information
Access records you don’t need for your role
If you’re unsure — don’t share. Ask first.
📞 Handling phone calls and enquiries
If you receive:
Calls from unknown people
Enquiries about a care recipient’s health, admission, or discharge
Requests from the police, press, or external organisations
👉 Do not comment or confirm anything.
👉 Refer the enquiry immediately to the Registered Care Manager (RCM) or the office team.
📂 Care records & information
Care records are stored securely by edyn.care
Only authorised staff may access them
Never leave paperwork or devices unattended
Do not take photos, screenshots, or copies of records
Only use information needed to carry out your care duties
⚖️ When information can be shared without consent
Confidential information may be shared without consent if there is a lawful reason, including:
Safeguarding concerns
Risk of serious harm
Legal or regulatory requirements
Requests from CQC or Local Authorities
In these situations, only the minimum necessary information will be shared, and this should be done through the care management team — not independently.
🚨 Data breaches & concerns
A confidentiality breach includes:
Losing paperwork or a device
Sending information to the wrong person
Discussing care in public or where others can hear
Accessing information you don’t need
If this happens:
Report it immediately to the RCM or office
Do not try to fix it alone
Cooperate with any follow-up
Reporting a concern promptly is the right thing to do and helps protect everyone.
🏠 Confidentiality when working remotely or in the community
You must:
Use only company-approved devices
Ensure conversations cannot be overheard
Lock screens when away from devices
Store any paperwork securely
Never leave records visible in shared spaces
🎓 Training & support
All carers must:
Complete mandatory confidentiality and data protection training
Follow edyn.care policies at all times
Ask for guidance if unsure
If you ever have a question about confidentiality, ask your manager or the office team — you will never be criticised for checking.
💙 Remember
Confidentiality is about respect, trust, dignity, and safety.
By protecting information, you’re protecting the people you care for — and yourself.
If you need help or advice, contact the edyn.care office team via Intercom or phone.