Why quality monitoring matters
Quality monitoring helps us to:
keep clients safe
support carers to deliver excellent care
identify risks early and reduce incidents
learn from mistakes and improve
meet CQC expectations and professional standards
What we monitor (carer-facing)
We monitor quality through:
client and family feedback
care notes and daily records
medication documentation (where applicable)
incidents, accidents and near misses
spot checks, supervisions and appraisals
training compliance and competency checks
Your responsibilities as a carer
You must:
follow the care plan and risk assessments
record accurate care notes each day/shift
report any concerns, hazards or changes in the client’s condition
report all incidents/near misses (even if no harm occurred)
attend training and refreshers on time
engage in check-ins, spot checks and supervisions
Check-ins, spot checks and supervision (carer monitoring schedule)
Check-in calls
You will receive a check-in call within 72 hours of starting (or returning to) a package.
We may also do weekly check-ins depending on the package and risk level.
Check-ins help us confirm:
you feel supported
the package is stable
the care plan is working in practice
there are no emerging risks
Spot checks
We carry out:
3-month spot check
annual spot check
Spot checks may include:
reviewing care notes and documentation
checking you are following the care plan and risk assessments
confirming infection control and PPE standards
observing practice where appropriate
Supervision
You will receive supervision at least every:
6 months
Supervision is supportive and focuses on:
safe practice and competence
wellbeing and workload
documentation quality
training needs and development
Annual appraisal
You will have an annual appraisal to review:
performance and feedback
training compliance
development goals
Competency checks (skills we assess)
edyn.care uses a competency framework to ensure carers are safe and confident in key areas. Competencies include:
Manual handling
Medication administration (where applicable)
Mental Capacity & Safeguarding
Recording & reporting
Safe use of PPE
Current focus: manual handling + medication + medication documentation.
We aim to complete the full competency programme over the next 12 months.
Care notes and visit summaries
edyn.care uses a platform to support safe care and transparency. This helps clients and families understand what care has been provided.
This includes:
when you arrived and finished
if you were late and why
what tasks were completed from the care plan
relevant health metrics (where applicable)
notes of the day (e.g. activities)
Important: Your notes must be:
accurate
professional
respectful
clear enough that a client/family member can understand them
Reporting incidents, accidents and near misses
You must report:
accidents (e.g. falls, injuries)
incidents (e.g. medication errors, aggression)
near misses (something that could have caused harm but didn’t)
hazards in the home
equipment issues
safeguarding concerns
When to report
Report immediately where urgent
Complete the event report as soon as possible (ideally within 24 hours)
Reporting is not about blame — it helps us keep people safe and learn.
What happens after you report an event?
The care team will:
acknowledge the event (normally within 24 hours)
assess risk and severity
agree actions to prevent it happening again
share learning (anonymised) with the wider team where helpful
What to do if you’re unsure
If you are unsure whether something needs reporting:
report it anyway, or contact the care team for advice
If technology fails (contingency)
We use technology to support quality, but it is not fail-proof.
If you cannot access the care plan or platform, follow:
your package guidance
contingency instructions
contact the on-call team if urgent
Need support?
If you have any concerns about:
client safety
your own safety
documentation expectations
training/competency requirements
reporting an event
Please contact your Care Manager / the on-call team.