Quality Assurance Checklist (for carers)
Use this checklist to stay compliant and deliver outstanding care:
Read the care plan and risk assessments before starting/continuing the package.
Follow the care plan exactly — don’t change routines/tasks without agreement from the office.
Complete care notes daily (or each shift) and keep them factual, professional and clear.
Record medication accurately (where applicable) and follow medication policy at all times.
Report all incidents, accidents and near misses immediately (even if no harm occurred).
Report any changes in the client’s condition (physical, mental, behavioural, wellbeing).
Raise safeguarding concerns immediately and follow safeguarding guidance.
Use PPE correctly and follow infection prevention and control procedures.
Engage with QA checks (check-ins, spot checks, supervision, appraisals).
Complete training/refreshers on time and take part in competency checks when required.
If you’re unsure about anything — ask the care team straight away.
What is Quality Assurance?
Quality assurance is how edyn.care checks that care is working well in real life, not just on paper.
This includes:
checking care plans are being followed
checking documentation is accurate and professional
checking training and competence are up to date
checking incidents are managed safely and learning is shared
improving how we work when we identify issues
How QA is different from Quality Monitoring
These two terms are linked but different:
Quality Monitoring
This is the day-to-day operational checks, such as:
care plan reviews
audits of care notes / MARs
spot checks and supervision
incident reporting and action plans
Quality Assurance
This is the bigger picture:
reviewing all quality information together
identifying themes and risks
deciding what needs to change
checking changes are effective
embedding learning into training, policies and practice
Why QA matters to you as a carer
QA helps you by:
making expectations clear
providing support and training where needed
ensuring care packages are safe and well planned
helping you raise concerns early
recognising and sharing good practice
What we use to check quality (quality intelligence)
edyn.care uses information from multiple sources, including:
care plan reviews and risk assessments
care notes and daily records
spot checks, supervision and appraisals
medication documentation and MAR audits (where applicable)
complaints, compliments and feedback
incidents, accidents and near misses
safeguarding concerns
training compliance and competency checks
end of package feedback / reviews
client and carer satisfaction scores (e.g. NPS)
feedback from external professionals (GPs, nurses, social workers, etc.)
We look for patterns and themes, not isolated incidents.
Your role in Quality Assurance
As a carer, you play a key role in QA. You must:
1) Follow the care plan and risk assessments
read the care plan before/during the package
follow instructions and agreed support arrangements
report any risks or changes in the client’s needs
2) Record clear, accurate care notes
Your notes must be:
factual and professional
clear enough for clients/families to understand
consistent with the care plan
completed on time
3) Report concerns and events promptly
You must report:
incidents and accidents
near misses (where harm almost happened)
medication errors (if applicable)
safeguarding concerns
hazards in the home
aggression/violence or unsafe situations
If you’re unsure whether something should be reported — report it anyway.
4) Engage with QA checks
This includes:
check-in calls
spot checks
supervision
competency assessments
training refreshers
Competency assurance (training + safe practice)
Training alone doesn’t always prove competence — so we also use competency checks.
Competency areas include:
Manual handling
Medication administration (where applicable)
Mental Capacity & safeguarding
Recording & reporting
Safe use of PPE
If a competency concern is identified, we will support you with:
extra supervision
targeted retraining
increased monitoring until confidence and competence are confirmed
Learning and improvement (how we get better)
QA is based on continuous improvement. This means we:
learn from events, feedback and complaints
identify root causes where issues repeat
create action plans with owners and deadlines
review whether changes worked
update policies, training and systems
We also share good practice so it can be repeated across the service.
Quality culture: no blame, learning-focused
edyn.care promotes:
psychological safety
open reporting without fear of blame
learning-focused responses to mistakes
recognition of excellent practice
We encourage carers, clients and families to:
raise concerns
suggest improvements
participate in reviews
share learning
Supporting clients with Learning Disabilities and Autism
QA includes specific focus on ensuring high-quality care for clients with Learning Disabilities and Autism, including:
reasonable adjustments
communication needs and preferences
sensory needs and triggers
positive risk management
minimising restrictive practices
outcomes-based care (not just tasks)
We aim to ensure care aligns with Right Support, Right Care, Right Culture.
What happens if there is a quality concern?
If a quality issue is identified, we will respond proportionately. This may include:
additional support or supervision
retraining / refresher training
competency re-assessment
care plan/risk assessment update
escalation to the Registered Care Manager (RCM)
formal process if required (where serious or repeated)
Where appropriate, we will share learning so everyone benefits.
Want to give feedback or suggest improvements?
We welcome feedback from carers. You can:
speak to your Care Manager / Coordinator
raise it during supervision/check-ins
report concerns through the normal channels
Your feedback helps improve care quality and safety for everyone.
Need help?
If you are unsure about:
documentation expectations
medication procedures
reporting an incident
safeguarding or MCA
manual handling
PPE and infection control
Please contact your Care Manager / on-call team for support.