Why This Matters
When you live in someone’s home, it’s easy for professional lines to blur. Clear boundaries protect:
The client
You
Your career
The organisation
Dress & Appearance
You must:
Wear clean, modest clothing.
Wear flat, closed-toe supportive shoes.
Keep nails short.
Remove jewellery during personal care.
Wear appropriate sleepwear overnight.
What to do if…
🔹 A client says “You’re like family, you can dress how you like.”
Kindly explain:
“I have to follow company guidelines while I’m working.”
Gifts & Money
You must NOT:
Accept money.
Borrow or lend money.
Be given a PIN number.
Witness a will.
Keep lottery winnings.
Use your own loyalty card for shopping.
Sell anything to the client.
What to do if…
🔹 A client offers you £50 to say thank you
Politely decline and inform your manager.
🔹 A client insists you keep jewellery
Refuse and report immediately.
🔹 You are asked to help with banking
Only do so if clearly written in the care plan and authorised.
🔹 You are named in a will
Tell your manager immediately.
Financial Recording
If authorised to handle money:
Record every transaction.
Keep receipts.
Use approved forms.
Never mix your money with the client’s.
Remember
In live-in care: You are a professional guest in someone’s home.
Boundaries protect trust.
Financial transparency protects everyone.
If unsure — contact your care manager or on-call team immediately.