If You Are Transitioning or Changing Your Name
You can:
Speak confidentially to the Registered Manager or CEO.
Ask us to update your name and pronouns in our systems.
Agree how (or if) this is communicated to a client.
We will:
Not disclose anything without your consent.
Complete a placement risk assessment before changes are introduced.
Support you with flexible working if needed.
If a Client or Family Member Uses the Wrong Pronouns
First:
Politely correct them if you feel comfortable.
If it continues:
Inform your Care Coordinator or Registered Manager.
We will address it directly with the client/family.
Persistent behaviour will be treated seriously.
You should not tolerate repeated disrespect.
If You Feel Unsafe in a Placement
This is especially important in live-in care.
If you experience:
Hostile comments
Religious or cultural objections that feel threatening
Harassment or intimidation
Refusal to allow you safe sleeping arrangements
You must:
Contact the office immediately.
If urgent, remove yourself from immediate risk.
Document what happened.
We will:
Conduct an immediate risk review.
Consider relocation.
Treat serious cases as safeguarding.
Your safety comes first.
If You Need Time Off for Medical Treatment
Tell us as early as possible.
We will try to adjust rotation patterns.
This will be treated like any other medical procedure.
If Another Carer Is Being Disrespected
You should:
Challenge respectfully if safe to do so.
Report concerns to the office.
Use whistleblowing if needed.
We have zero tolerance for discrimination.
Remember
Working in someone’s home does not mean accepting discrimination.
You are entitled to:
Respect
Privacy
Safety
Support
If in doubt — call the office.