Why This Matters in Live-In Care
Out-of-date information can cause:
Delays if we need to contact you urgently
Problems with payroll
Issues with DBS or compliance
Safeguarding risks
Delays in responding to emergencies
Accurate records protect you and your client.
You Must Tell Us If You Change:
Your name
Your home address
Your phone number
Your email address
Your emergency contact details
If any of these change, email your Care Coordinator as soon as possible.
Name Changes
You are legally allowed to change your name at any time.
If you change your name:
Inform us in writing.
We will update your records.
Payroll and DBS records may require supporting documentation.
Your previous name will be kept confidential and only accessed if legally required.
Gender Updates
If you would like your records updated to reflect your affirmed gender:
Contact the office confidentially.
We will update your details respectfully.
Your previous information will not be disclosed without lawful reason.
Your dignity and privacy matter.
What To Do If…
…You Realise Your Details Are Wrong in the System
Email your Care Coordinator immediately so we can correct it.
…You Change Phone Number While on a Placement
Tell us straight away. We must be able to contact you during live-in placements.
…Your Emergency Contact Changes
Update us immediately. This is especially important in live-in care.
Important
If you do not update your details:
Your pay could be delayed.
We may not be able to reach you in an emergency.
It may affect compliance requirements.
Keeping your information current is part of your professional responsibility.
If you are unsure whether something needs updating — contact the office and check.