Code of Conduct
Overview
At edyn.care, we are committed to delivering safe, compassionate and person-centred live-in care. Every carer representing edyn.care is expected to demonstrate professionalism, kindness and respect at all times.
Our Code of Conduct sets out the standards of behaviour expected of every live-in carer and is based on the Skills for Care Code of Conduct for Adult Social Care Workers in England.
Failure to follow this Code of Conduct may result in removal from placement, disciplinary action or termination of your agreement with edyn.care.
Our Expectations
As an edyn.care live-in carer, you are expected to:
Be accountable for your actions and work within your level of competence.
Always act in the best interests of your Care Recipient .
Treat every Care Recipient with dignity, kindness, compassion and respect.
Promote independence and encourage Care Recipients to make their own choices wherever possible.
Work professionally with Care Recipients, families, healthcare professionals and the edyn.care team.
Communicate openly, honestly and respectfully.
Maintain accurate care records.
Protect confidential information.
Complete all mandatory training and continue developing your skills.
Promote equality, diversity and inclusion.
Raise concerns immediately if you believe someone is at risk.
Professional Behaviour
You are representing edyn.care every day you are on placement.
You should always:
Be punctual and reliable.
Dress appropriately and maintain good personal hygiene.
Behave professionally and courteously.
Follow the Care Recipient's care plan.
Work within your competence.
Ask for support if you are unsure about any task.
Report incidents, accidents and safeguarding concerns immediately.
Maintain professional boundaries with Care Recipients and their families.
You must never:
Discuss scheduling, payment, any personal challenges with Care Recipients or their families.
Work under the influence of alcohol or illegal drugs.
Abuse, neglect or exploit a Care Recipient .
Accept inappropriate gifts or loans.
Borrow money from Care Recipients.
Misuse a Care Recipient's belongings or finances, use a Care Recipient 's bank card.
Share confidential information or photographs on social media.
Carry out tasks you have not been trained or assessed to complete.
Live-in Carer Standards of Behaviour
As a live-in carer, you are living in someone else's home. Always remember that you are both a care professional and a guest.
You should:
Treat the Care Recipient's home and belongings with respect.
Respect the Care Recipient 's routines, culture, religion and lifestyle.
Keep your bedroom clean and tidy.
Use household facilities responsibly.
Follow any agreed household rules.
Respect the Care Recipient's privacy.
Keep noise to a minimum, particularly during the evening.
Use your mobile phone during agreed breaks unless required for care purposes.
Inform your Care Recipient if leaving the property during your break.
Ensure the Care Recipient is safe before leaving the home.
Complete daily care records accurately and in time.
Report any changes in the Care Recipient 's condition immediately.
You must not:
Invite visitors into the Care Recipient’s home.
Allow anyone to stay overnight.
Smoke or vape inside the Care Recipients home unless specifically agreed.
Use illegal drugs.
Use the Care Recipient's address for personal purposes.
Use the Care Recipient's bank cards, money or belongings without permission.
Share information or photographs about your placement online.
Leave the Care Recipient without ensuring their care needs are safely met.
Confidentiality
All information about our Care Recipients is confidential.
You must:
Keep all Care Recipient information secure.
Only share information with authorised people.
Follow GDPR and edyn.care's Confidentiality Policy.
Never discuss Care Recipients in public places or on social media.
Ask your Care Manager if you are unsure whether information can be shared.
Raising Concerns
If you have concerns about:
Poor care.
Unsafe practice.
Abuse or neglect.
Fraud.
Medication errors.
Professional misconduct.
Health and safety risks.
You must report them immediately to your Care Manager or follow our Whistleblowing Policy. Speaking up helps protect Care Recipients and ensures we continue to provide safe, high-quality care.
Continuing Professional Development
We expect every carer to keep their knowledge and skills up to date.
You should:
Complete all mandatory training.
Attend refresher training when required.
Participate in competency assessments.
Keep your training certificates up to date.
Ask for feedback and support to continually improve your practice.
Professional accountability
All carers are personally accountable for the care they provide and for any actions or omissions whilst representing edyn.care.
Carers must:
Only undertake duties they are trained and competent to perform.
Ask for guidance whenever unsure.
Report any concerns affecting their ability to provide safe care.
Work within edyn.care policies and agreed care plans.
Be honest and transparent about mistakes.
Report incidents immediately.
Carers must never undertake tasks outside their competence or attempt procedures they have not been trained to perform.
Equality, diversity and inclusion
edyn.care is committed to providing inclusive care.
Carers must:
Treat everyone fairly.
Respect individual beliefs, cultures, religions and lifestyles.
Never discriminate.
Challenge discriminatory behaviour.
Promote equality of opportunity.
Respect protected characteristics under the Equality Act 2010.
Care Recipients should always feel valued and respected regardless of background.
Promoting dignity, privacy and wellbeing
Every Care Recipient must be treated with kindness, dignity and compassion.
Carers must:
Treat every Care Recipient with respect.
Promote independence wherever possible.
Encourage choice and involvement in care decisions.
Obtain valid consent before delivering care.
Respect a Care Recipient 's wishes wherever lawful and safe.
Protect Care Recipients from abuse, neglect, discrimination or exploitation.
Care Recipients should always be treated as individuals with their own preferences, beliefs and lifestyles.
Working collaboratively
High-quality live-in care relies upon effective teamwork.
Carers must work positively with:
Care Recipient s
Family members (where appropriate)
Registered Care Managers
Healthcare professionals
Therapists
Community nurses
GPs
Emergency services
Carers should communicate concerns promptly and cooperate fully with professionals involved in the Care Recipient 's care.
Reliable attendance, punctuality and professionalism are expected at all times.
Communication
Effective communication is essential to safe care.
Carers must:
Communicate respectfully.
Listen carefully to Care Recipients.
Explain care before providing it.
Keep accurate daily records.
Report changes in health immediately.
Escalate concerns to the Registered Care Manager without delay.
Maintain professional communication with colleagues.
Care records should always be factual, accurate, timely and objective.
Confidentiality
All information relating to Care Recipients must remain confidential.
Carers must:
Protect personal information.
Share information only where authorised.
Follow GDPR requirements.
Never discuss Care Recipients in public.
Never share information on social media.
Seek advice whenever unsure whether information can be shared.
Social media
Carers must maintain professional boundaries online.
Carers must not:
Photograph Care Recipients.
Share Care Recipient information online.
Discuss placements on social media.
Add Care Recipients or family members to personal social media accounts.
Post comments that could damage edyn.care's reputation.
Any breach of confidentiality may result in disciplinary action.
Remember: Every interaction with a Care Recipient is an opportunity to demonstrate the values of edyn.care. By following this Code of Conduct, you help us provide safe, compassionate and person-centred care while maintaining the trust placed in us by our Care Recipients and their families.