What to do if you wake up unwell during a placement
Call your Line Manager immediately (do not text).
Explain:
What’s wrong
Whether you need medical help
If you can continue safely until cover arrives
Stay with the client unless you are medically unsafe to do so.
Provide a clear handover to the replacement carer.
We will arrange emergency cover and inform the client/family.
What to do if you’re too unwell to start a placement
Give as much notice as possible.
Do not travel if unfit.
What if you are admitted to hospital?
Ask a family member to notify us as soon as possible.
What happens when you return?
You’ll have a supportive return-to-work conversation. We’ll talk about:
Whether you feel ready for live-in duties
If you need a shorter placement
Whether a phased return would help
Any wellbeing support you may need
What if you feel burnt out?
Live-in care can be emotionally intense.
Tell us if you experience:
Exhaustion that doesn’t improve with rest
Anxiety about returning to placement
Sleep disruption
Emotional overwhelm
We may:
Adjust placement length
Offer additional supervision
Arrange Occupational Health support
What if your absence is related to a disability or pregnancy?
We will make reasonable adjustments in line with the Equality Act. Please tell your manager so we can support you properly.
What if you’re struggling but not physically unwell?
Speak to us early. Absence isn’t the only solution — we can often adjust placements or provide support before things escalate.
Remember
Your health matters.
Our priority is:
Your wellbeing
Safe care for clients
Fair and supportive processes
If you are unsure about anything, call your Line Manager or the On-Call number.