When you can claim
You can usually claim if:
The travel is for an edyn.care-arranged live-in placement, and
The placement starts or ends within 7 days of your travel date, and
It’s an urgent/exceptional situation (e.g., emergency cover, early end, safeguarding move).
Travel must always be signed off by the office. Return travel can be reimbursed if you stay on the placement for less than 7 days.
What travel we reimburse
Normally reimbursed (with receipts):
Train (standard class)
Bus/coach
Car/mileage (where authorised)
Taxis: only if approved before you travel, unless it’s genuinely urgent and you couldn’t reasonably get approval.
What you must do
Submit your claim via the Travel Expense Typeform
Upload all receipts/tickets
Include: date/time, route, placement reference, and why it was an emergency
Submit within 14 days of travel (unless you’ve agreed an exception)
What to do if…
…your train is cancelled and you’ll miss the handover
Contact on-call/coordinator immediately.
Don’t guess — we’ll agree a safe plan (alternative transport, adjusted start time, contingency cover).
Keep evidence (screenshots / cancellation notice) for your claim.
…you think you need a taxi (late night, unsafe wait, no public transport)
Ask for approval before you book, by messaging/calling the coordinator/on-call.
If you genuinely can’t get approval (e.g., urgent safeguarding move), book the safest option, then explain clearly in the claim and include evidence.
…a family member asks you to pay for travel or argues about money
Politely say you must follow edyn.care process and contact the office.
Do not accept cash arrangements or “take it from shopping money.”
Tell the coordinator/on-call the same day.
…you forgot a receipt
Try to get a duplicate receipt or booking confirmation email.
Submit the claim anyway and note what’s missing — we may ask for more info.
…your claim is rejected or reduced
You’ll be told why (e.g., not eligible, missing evidence, taxi not approved).
If you can correct it, resubmit. If you disagree, reply to the decision email to request a review.
Payment timescales (what to expect)
We aim to review claims within 5 business days.
Once approved, we aim to pay within 10 business days.
You’ll get an email confirming approval and another confirming payment.
Quick checklist before you travel
Message/call the coordinator/on-call if it’s urgent or if a taxi might be needed
Choose a reasonable safe option
Keep receipts/screenshots
Submit the Typeform within 14 days