We ensure professional carers are providing a high-quality service through regular spot checks, supervisions and training refreshers.
24h Post-handover calls (for incoming Carers)
6-month supervisions
Spot check (can be announced or unannounced)
Annual appraisals
Competencies in:
Safe Administration of Medicines
Moving and Handling
First Aid and Basic Life Support
Yearly training refreshers
DBS renewals
Our quality assurance team will contact you to arrange all quality assurance checks other than unannounced spot checks. This is when they will attend a care recipient's property without letting you know and complete a review of your care.