We ensure professional carers are providing a high quality service through regular spot checks, supervisions and training refreshing.
3 month spot check (announced and unannounced)
6 month supervision
Annual spot check
Annual appraisal
Yearly training refresher
DBS renewal
Our quality assurance team will contact you to arrange all quality assurance checks other than unannounced spot checks completed by our Field Care Supervisors. This is when they will attend a care recipient property without letting you know and complete a review of your care.