Unfortunately, no. Personal post must not be sent to a care recipient's home address under any circumstances. A care recipient's home should never be used as your personal mailing address, even if you are on a long-term placement.
This policy helps protect both your privacy and the care recipient's privacy, while maintaining clear professional boundaries throughout your placement.
If you are expecting something important or time-sensitive, such as a replacement bank card, official documents, medication, or another urgent delivery, please contact our Care Management Team as soon as possible. We will work with you to find a suitable solution and put a plan in place to ensure you receive your item safely and promptly.
If you need assistance, please contact our Care Management Team on 020 3970 9900. They will be happy to discuss your situation and advise on the best option.
If you are ever unsure about receiving post during a placement, please speak to the team before arranging any deliveries.