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What should I do if the videos aren't playing?

Troubleshooting Guide for Video Playback Issues

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Written by Sophia Dulai
Updated over a year ago

If you're having trouble watching the videos, please try these steps:

  1. Make sure your internet connection is stable, preferably using WiFi.

  2. If the problem continues, check if your browser or device is outdated or doesn't support the video format. Try using a different browser (like Google Chrome or Firefox) or device.

  3. If the issue persists, click the button below to send us an email. We're here to help!

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